James Stockert
Perkinston,MS
Summary
Dynamic Parts Manager with a proven track record at J Allen Ford, specializing in inventory management and customer service. Revolutionized parts department efficiency by implementing targeted solutions, leading to significant cost savings. Skilled in staff training and inventory auditing, consistently exceeding customer expectations and maintaining high-quality standards. Demonstrates exceptional problem-solving abilities and a commitment to excellence.
Overview
10
10
years of professional experience
Work History
Parts Manager
J Allen Ford
07.2023 - Current
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Supervised and trained staff on product knowledge and customer service.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Monitored and evaluated supplier performance to maintain quality of parts.
Parts Specialist
J Allen Toyota
03.2015 - 07.2023
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Assisted customers in finding appropriate parts promptly.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Tracked parts use and charged items to customer accounts for billing.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Achieved high order accuracy rates by carefully reviewing documentation before submitting purchase requests to suppliers.
- Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
- Served customers in-store and by telephone to answer questions and place orders.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Issued parts to technicians to complete customers' repairs.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
Education
No Degree - IT Network Security
Auburn University
Auburn, ALHigh School Diploma -
Harrison Central High
Lyman MS06-1989
Skills
- Customer Service
- Inventory Management
- Ordering parts
- Stock management
- Inventory Auditing
- Returns processing
- Forklift Operation
- Inventory Restocking
- Staff Training
- Obsolescence control
- Hardworking and Reliable
- Management
DMS and Catalog
Reynolds and Reynolds
DealerTrack
CDK
Microcat
Snap On
Timeline
Parts Manager
J Allen Ford
07.2023 - Current
Parts Specialist
J Allen Toyota
03.2015 - 07.2023
No Degree - IT Network Security
Auburn University
High School Diploma -
Harrison Central High
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