Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

James Stoker

Sautee,GA

Summary

Professional technician with extensive experience at Black Beard's Mechanical Services, excelling in mechanical and refrigeration diagnostics. Recognized for enhancing customer satisfaction through effective communication and attention to detail. Proficient in preventive maintenance and skilled in using power tools, ensuring efficient service delivery and adherence to safety protocols.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Technician

Black Beard's Mechanical Services
02.2021 - Current
  • Schedules service and installation with customers.
  • Maintains fleet of vehicles with inventory, tools, and maintenance.
  • Schedules and dispatches daily calls.
  • Diagnoses and repairs mechanical and refrigeration.
  • Services ice makers and walk in freezers.
  • Completes and fills out invoices for all costumers.
  • Manages payments from customers.
  • Operated tools safely and efficiently to assist in technical tasks.
  • Collaborated with team members to ensure project completion deadlines were met.
  • Maintained cleanliness and organization of work areas for optimal efficiency.
  • Learned and adhered to industry standards related to equipment handling and safety.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.

Technician

The ICEE Company
01.2014 - 02.2021
  • Completed service calls sent from dispatch.
  • Communicated with customers on arrival times.
  • Maintained service van, inventory, and tools.
  • Diagnostic and repair on mechanical and refrigeration.
  • Documented repairs and maintenance activities accurately for record-keeping purposes.
  • Participated in training sessions to develop technical skills and knowledge base.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.

Education

High School Diploma -

Woodland High School
Cartersville, GA
05-2010

Skills

  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • Power Tools and Equipment
  • Written/Verbal communication
  • Troubleshooting
  • Installation and maintenance and repairs
  • Mechanical Knowledge
  • Preventive Maintenance and equipment maintenance
  • Documentation and reporting
  • Customer interaction
  • Heavy lifting

Certification

EPA Universal

Timeline

Technician

Black Beard's Mechanical Services
02.2021 - Current

Technician

The ICEE Company
01.2014 - 02.2021

High School Diploma -

Woodland High School

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