Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor Althouse

Washington,PA

Summary

Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

8
8
years of professional experience

Work History

Shift Leader

Burger King
03.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Server, Server Trainer

Cracker Barrel Old Coutry Store
01.2021 - 02.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Increased sales significantly by upselling higher-end products to customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Inspected dishes and utensils for cleanliness.

Server Trainer, Server

Texas Roadhouse Restaurant
01.2018 - 01.2021
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.
  • Provided feedback and guidance to help servers develop industry skills and knowledge.

Education

GED - General Studies

Conrad Weiser High School
Robesonia, PA
06.2011

Skills

  • Staff Training
  • Client Service
  • Team Leadership
  • Safety Processes
  • Cash Handling
  • Issue Resolution
  • Role Modeling
  • Daily Workflows
  • Conflict Resolution
  • Individual and Team Goals
  • Rule Enforcement
  • Assigning Work
  • Lean Methods
  • OSHA Regulation Compliance
  • Shift Paperwork Completion
  • Shift Checklists
  • Inventory Counts
  • Employee Attendance Monitoring
  • Cash Sales Counts
  • Job Assignments
  • Task Monitoring
  • Training Assistance
  • Verbal and Written Communication
  • Optimizing Profitability
  • Policy and Procedure Enforcement
  • Large Bill Drops
  • Team Supervision
  • Team Motivation
  • POS System Operations
  • Administrative Duties
  • Guest Satisfaction
  • Handling Customer Complaints
  • Employee Coaching and Mentoring
  • High-Volume Environments
  • Safety and Sanitation Standards
  • Employee Relationships
  • Negotiation and Conflict Resolution

Timeline

Shift Leader

Burger King
03.2023 - Current

Server, Server Trainer

Cracker Barrel Old Coutry Store
01.2021 - 02.2023

Server Trainer, Server

Texas Roadhouse Restaurant
01.2018 - 01.2021

GED - General Studies

Conrad Weiser High School

Similar Profiles

CREATE PROFILE
Taylor Althouse