Summary
Overview
Work History
Education
Skills
Timeline
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James Stowell Jr

Newton

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

20
20
years of professional experience

Work History

Merchandise Associate

Lowes Home Improvment
05.2024 - Current
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
  • Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Sales Assosciate

Pet Supermarket Inc.
06.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Warehouse Worker

Target
03.2016 - 11.2023
  • Load trailers in the outbound department
  • Consistently lifted materials weighing as much as 100 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.

Games Attendant

Six Flags Great Escape
05.2005 - 10.2010
  • Performed cash handling duties, provided change and balanced money at end of shift.
  • Answered guest questions to provide fun game experience.
  • Explained and demonstrated games and attractions to assist guests.
  • Balanced competing priorities during busy periods maintaining high levels of customer satisfaction at all times.
  • Provided exceptional customer service, actively addressing guest concerns or issues as they arose.
  • Maintained a safe environment for guests by ensuring proper use of equipment and adherence to safety guidelines.

Education

High School Diploma -

South Glens Falls Senior High School
South Glens Falls, NY

Skills

  • Patience and persistence
  • Sales and upselling
  • Age verification
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Excellent communication
  • Reliability
  • Multitasking Abilities
  • Troubleshooting skills

Timeline

Merchandise Associate

Lowes Home Improvment
05.2024 - Current

Sales Assosciate

Pet Supermarket Inc.
06.2023 - Current

Warehouse Worker

Target
03.2016 - 11.2023

Games Attendant

Six Flags Great Escape
05.2005 - 10.2010

High School Diploma -

South Glens Falls Senior High School

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James Stowell Jr