James Strangeway
Clifton
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
21
21
years of professional experience
Work History
Order Control Analyst
Pearson Education
09.2018 - Current
- Write tickets and CRs to make Oracle processes more efficient
- Maintain and update One CRM with both inward and customer facing KB articles
- Co-ordinate with BPO and QA team on monitoring evaluation
- Analyze errors and holds to identify systemic issues
- Co-ordinate with IT and Warehouse teams to revamp and implement new Returns Policy and Procedures
- Create training materials to cross-train Canadian and US staff
- Managed and compiled information for outside and internal auditors
4th Grade teacher
Rockaway Valley School District
09.2005 - 06.2026
- Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
- Taught core subjects of math, science, technology, and history.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Prepared and administered grade-specific tests and examinations regulated by school district to monitor students' growth and to report progress to parents.
Senior Customer Service Representive
Pearson Education
11.2006 - 09.2018
- Maintain Outstanding Customer Service levels on Monitoring Scores
- Handle well above daily call volume requirements
- Process orders, invoices and credits for individual and Higher Ed customers
- Cross trained with Returns Department and International Orders to handle staffing shortages
- Interface with the Major Accounts Credit team to handle escalated
issues
Education
Bachelor of Arts - Education
Centenary College
Hackettstown, NJ05-2001
Skills
- Time Management
- Consistent reliability
- Self motivation
- Data Analysis
- Attention to Detail
- Problem Solving
- Excellent communication
Timeline
Order Control Analyst
Pearson Education
09.2018 - Current
Senior Customer Service Representive
Pearson Education
11.2006 - 09.2018
4th Grade teacher
Rockaway Valley School District
09.2005 - 06.2026
Bachelor of Arts - Education
Centenary College
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