James Strickland
Madison,AL
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
12
12
years of professional experience
Work History
Mechanical Technician
Pep Boys
02.2022 - 03.2024
- Identified mechanical problems and determined best solutions for correction.
- Kept detailed records of repairs and maintenance for reference in future work.
- Maintained clean and organized work area to easily locate repairing tools and equipment.
- Assembled and disassembled equipment to perform repairs and maintenance.
- Resolved mechanical issues using both technical and manual skills.
- Completed detailed inspections of electrical and mechanical components to identify issues.
- Performed troubleshooting, diagnosis, and repair of vehicle equipment.
Technical Support
Conduent
01.2019 - 12.2022
- Provided technical support for both hardware and software issues users encountered.
- Monitored, tracked and prioritized new work requests at Help Desk within set response times.
- Wrote and presented reports on help desk activities.
- Answered calls and emails at company's help desk, assisting employees and customers with troubleshooting computer issues.
- Supported help desk team with inventory maintenance, hardware and software customer service, workstation equipment moves and installations.
- Provided technical support to 20 clients daily.
Mechanical Technician
Jiffy Lube
12.2017 - 01.2019
- Frequently diagnosed mechanical problems and determined how to correct issues.
- Identified mechanical problems and determined best solutions for correction.
- Implemented preventive maintenance measures to decrease emergent issues.
- Performed in-depth troubleshooting to diagnose and resolve range of mechanical failures.
- Researched new technologies related to mechanical engineering to improve designs and processes.
- Performed troubleshooting, diagnosis, and repair of vehicle equipment.
Repair Technician
Sprint
05.2012 - 08.2016
- Installed and configured new devices and system components.
- Worked closely with network administrators and server engineers to deliver quality service.
- Managed time efficiently in order to complete all tasks within deadlines.
- Tested systems, noting issues and completing preventive maintenance.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Skills
- Customer service
- Computer Technical
- Mechanical
- Machine operation
- System configuration
- Work order interpretation
- Equipment installation
- Schematic reading
- Diagnostic testing
- Equipment troubleshooting
- Electrical systems
- Mechanical troubleshooting
- Machine programming
- Component assembly
Timeline
Mechanical Technician
Pep Boys
02.2022 - 03.2024
Technical Support
Conduent
01.2019 - 12.2022
Mechanical Technician
Jiffy Lube
12.2017 - 01.2019
Repair Technician
Sprint
05.2012 - 08.2016
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