JAMES STUBBS
Tampa,Florida
Summary
An opportunity to maximize my customer service and management skills to improve customer satisfaction while advancing my career. Knowledgeable and dedicated customer service professional with extensive experience in the elite customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Elite Sales
04.2023 - 05.2023
- Forklift Operating Data Entry Running Wire through machine onto Reels Organizing Warehouse
Sales Associate
AT&T Mobility
04.2022 - 04.2023
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Used in-store system to locate inventory and place special orders for customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Solved customer challenges by offering relevant products and services.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Excellent communication skills, both verbal and written.
- Developed strong organizational and communication skills through coursework and volunteer activities.
GE
10.2020 - 01.2021
- Transporting Washers/Dryers , refrigerators , Stove Tops etc
- Data Entry Improved customer knowledge on merchandise
- Maintain an orderly appearance throughout the sales floor.
Harbourwood Health and Rehab
08.2019 - 11.2019
- Preparing Meals for residents Maintaining a safe & clean environment for residents
- Greet residents, respond to request & questions, and improve daily living.
Pinch A Penny
03.2019 - 06.2019
- Checking inventory Daily Prepping & Stacking Pool equipment Wrapping them to prepare them to be shipped out.
Arias & Associates
08.2017 - 12.2017
- Telemarketing customer service specialist Making contact, with unemployed customers that used employment platforms such as Monster , Indeed , and Career Source
- Subject Matter Expert (SME) for all platforms mentioned
Kanes Furniture
11.2017 - 11.2017
- Removing/Cleaning and Repackaging Couches / Sofas Team leading and organising furniture placement Data Entry
Atlanta Jackson Hartsfield airport
06.2015 - 02.2016
- Providing Excellent Customer Preparing Organic Juices/Smoothies/Ice cream etc
- Following all Food Safety & Sanitary Guidelines
- Operate cash registers, manage financial Transactions, and balance drawers
- Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for to-go orders
Customer Sales Representative
Concentrix
08.2023 - 03.2024
- Generated advertising brochure for vendor use.
- Maintained accurate records of customer interactions, transactions, and follow-up actions for seamless continuity in support services.
- Conducted thorough research on competitor offerings regularly, staying informed about industry trends and using this knowledge strategically during sales interactions.
- Utilized various CRM tools effectively to track, manage and analyze customer interactions and sales data for more informed decisionmaking.
- Set and achieved company defined sales goals.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Education
High School Diploma -
Grady High School
01.2017
Skills
- Microsoft Windows
- Microsoft Office (Word, Excel, Access, PowerPoint)
- Adobe Suite
- 35-40 Words per Minute
- Child/Adult Personal Ear Piercing
- Customer Service/Communication
- Merchandise/Product Management
- Merchandise/Product Marketing
- Netsuite ERP
- Customer Retention Strategies
- Problem Resolution
- Calm and Professional Under Pressure
- POS systems expert
- Technical Support
- Analytical Thinking
- Business Development
- MS Office
- Sales and Upselling
- Shipping and Logistics
- Customer Service
- Sales expertise
- Microsoft PowerPoint
- Order Processing
- POS Systems and Ordering Platforms
- Computer Skills
- Product Education
- Data Entry
- Product Sales
Volunteer Experience
Hope Express Community Church, Helped and assisted underserved families in with school supplies., Summer of 2018, Summer of 2019
Timeline
Customer Sales Representative
Concentrix
08.2023 - 03.2024
Elite Sales
04.2023 - 05.2023
Sales Associate
AT&T Mobility
04.2022 - 04.2023
GE
10.2020 - 01.2021
Harbourwood Health and Rehab
08.2019 - 11.2019
Pinch A Penny
03.2019 - 06.2019
Kanes Furniture
11.2017 - 11.2017
Arias & Associates
08.2017 - 12.2017
Atlanta Jackson Hartsfield airport
06.2015 - 02.2016
High School Diploma -
Grady High School