Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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James Summers

James Summers

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

Supervisor

Lidl
10.2022 - Current
  • Helped stocked and merchandise a Grand Store Opening
  • Worked with management team to implement proper division of responsibilities.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Maintained compliance with company policies, objectives and communication goals.
  • Created and managed project plans and timelines
  • Collected, arranged, and input information into database system.

Operations Assistant (Company Lay-Off)

Flow Health Laboratory, LLC
02.2022 - 09.2022
  • Inventory, stocking, and purchases of medical, laboratory and office supplies.
  • Updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Processed and reported critical laboratory results to clients and state agencies
  • Reported positive and negative response cases according to established protocols and reporting mandates.
  • Processed positive and negative test responses according to established protocols and reporting requirements.
  • Account management duties including communication and monitoring of all specimens submitted for testing
  • COVID 19 specimen collection during multi-day testing events for entertainment industry clients including VIPs
  • Strict adherence to HIPAA privacy laws
  • Specimen handling, processing and data entry

Courier (Promoted)

Flow Health Laboratory, LLC
03.2021 - 09.2022
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Drove safely at all times to avoid accidents and harm.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Picked up medical specimens from various businesses daily and nightly route within a timely manner
  • Properly documented all specimens received using Slack.
  • Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
  • Trained fellow couriers on routes and use of route-planning software system (OptimoRoute)
  • Scheduled maintenance and all repairs on company-owned fleet vehicle

Assistant Manager

Cinemark
12.2013 - 07.2021
  • Coached team on effective upselling and cross-selling methods
  • Trained team members in successful strategies to meet operational and sales targets
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency
  • Provided current employees options for additional training opportunities
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests
  • Helped with planning schedules and delegating assignments to meet coverage and service demands

Pet Care Professional

Becky's Pet Care Inc.
10.2020 - 06.2021
  • Fed, walked and cared for numerous dogs during owners' absences and out-of-town trips.
  • Tailored walks for older dogs and dogs with variety of health concerns.
  • Led dogs away from hazards, obstacles and other animals to protect safety.
  • Provided complete and up-to-date feedback to clients in their absence.
  • Entrusted to enter client's homes and provided care for their property and pets.

Overnight Stocker

Costco
10.2020 - 02.2021
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
  • Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
  • Moved and lifted heavy loads of merchandise using pallet jack equipment.
  • Removed all boxes and related trash from sales floor and processed through compactors.

Document Processor

K12
03.2020 - 10.2020
  • Overseeing high profile documents for families trying to enroll their children for school
  • Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation
  • Worked with internal staff to process documents and sent for closing

Education

Bachelor of Religious Studies -

Virginia Commonwealth University
Richmond, VA
03.2012

Associate of Arts - General Studies

Northern Virginia Community College
Annandale, VA
09.2010

Skills

  • Employee performance evaluations
  • Staff management, training and supervision
  • Employee scheduling
  • Cash handling
  • Food safety and handling
  • Inventory purchasing
  • Document management
  • Administrative support
  • Spreadsheet management
  • Customer service and assistance
  • Laboratory procedures
  • Planning and coordination
  • Data entry
  • Account management
  • Patient collection

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Whatever you do, always give 100%. Unless you're donating blood
Bill Murray

Timeline

Supervisor

Lidl
10.2022 - Current

Operations Assistant (Company Lay-Off)

Flow Health Laboratory, LLC
02.2022 - 09.2022

Courier (Promoted)

Flow Health Laboratory, LLC
03.2021 - 09.2022

Pet Care Professional

Becky's Pet Care Inc.
10.2020 - 06.2021

Overnight Stocker

Costco
10.2020 - 02.2021

Document Processor

K12
03.2020 - 10.2020

Assistant Manager

Cinemark
12.2013 - 07.2021

Bachelor of Religious Studies -

Virginia Commonwealth University

Associate of Arts - General Studies

Northern Virginia Community College

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James Summers