James Summers
Bellevue,NE
Summary
Seasoned business leader with a proven track record at All Seasons Grounds Maintenance, enhancing operational efficiency and customer satisfaction. Excelled in operations oversight and client relationship management, achieving significant service improvements. Skilled in financial planning and fostering robust client relationships, demonstrated through strategic business growth and dynamic team leadership.
Overview
40
40
years of professional experience
Work History
Owner/ Operator
All Seasons Grounds Maintenance
06.1994 - 09.2024
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Managed day-to-day business operations.
- Developed business plan, processes and procedures to provide superior to customers.
- Developed business plan, processes and procedures to provide superior service to customers.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Assessed income and expenses and adapted plans to improve profit levels.
- Dropped and hooked trailers and changed configuration of equipment.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Service Director
Mike Gorges / Pontiac, Volvo, GMC
03.1990 - 07.1994
- Described product and service details to customers to provide information on benefits and advantages.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Analyzed trends and data to inform decision-making and program development.
- Provided leadership, guidance and support to staff members.
- Established and maintained relationships with key stakeholders.
- Monitored program performance and outcomes for successful delivery of services.
Service Manager
Beardmorechevy
05.1984 - 03.1990
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Implemented strategies to increase customer service satisfaction ratings.
- Resolved customer complaints in professional and timely manner.
- Negotiated with vendors to secure best prices for parts and supplies.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
Education
High School Diploma -
Bellevue East High School
Bellevue, NE05-1984
Skills
- Sales negotiation
- Mechanical recoveries
- Staffing
- Operations oversight
- Client relationship management
- Human resources
- Financial planning
- Finance management
- Courteous and polite demeanor
- Customer service
Timeline
Owner/ Operator
All Seasons Grounds Maintenance
06.1994 - 09.2024
Service Director
Mike Gorges / Pontiac, Volvo, GMC
03.1990 - 07.1994
Service Manager
Beardmorechevy
05.1984 - 03.1990
High School Diploma -
Bellevue East High School
Similar Profiles
Craig JonesCraig Jones
Garden and Maintenance at Allscape Grounds MaintenanceGarden and Maintenance at Allscape Grounds Maintenance
Kyle HarrisKyle Harris
Team leader at John O'Connor Grounds MaintenanceTeam leader at John O'Connor Grounds Maintenance
Marissa StilgenbauerMarissa Stilgenbauer
Office Manager at George & Son Grounds MaintenanceOffice Manager at George & Son Grounds Maintenance