Creating and editing videos
Yoga
Film and Television
Magic: the Gathering
James Summers
Dale,VA
Summary
With 15+ years of experience in the retail industry, I consistently exceed customer expectations. Accomplished in supervision and management, I confidently lead teams and complete projects on time. I excel in fostering effective communication among team members and upper management, building strong stakeholder relationships. Capable to learn new skills beyond the retail level allows me to undertake projects beyond the store level.
Overview
11
11
years of professional experience
Work History
Store Supervisor
Lidl
10.2022 - Current
- Helped stocked and merchandise a Grand Store Opening
- Worked with management team to implement proper division of responsibilities
- Maintained customer service, resolved issues, and adjusted policies to meet changing needs
- Maintained compliance with company policies, objectives and communication goals
- Created and managed project plans and timelines
- Collected, arranged, and input information into database system
Operations Assistant
Flow Health Laboratory, LLC
01.2022 - 09.2022
- Inventory, stocking, and purchases of medical, laboratory and office supplies
- Updated spreadsheets and databases to track, analyze and report on performance and sales data
- Processed and reported critical laboratory results to clients and state agencies
- Reported positive and negative response cases according to established protocols and reporting mandates
- Processed positive and negative test responses according to established protocols and reporting requirements
- Account management duties including communication and monitoring of all specimens submitted for testing
- COVID 19 specimen collection during multi-day testing events for entertainment industry clients including VIPs
- Strict adherence to HIPAA privacy laws
- Specimen handling, processing and data entry
- Laid off from the company for budgetary reasons
Courier
Flow Health Laboratory, LLC
03.2021 - 12.2021
- Safely loaded items into company vehicle(s) to minimize damage while in transit
- Operated the company vehicle safely in highly congested areas with no traffic violations
- Picked up medical specimens from various businesses daily and nightly route within precise time frames
- Properly documented all specimens received using Slack
- Developed a strong sense of most efficient routes to avoid traffic and construction on local roads and highways
- Trained fellow couriers on routes and use of route-planning software system (OptimoRoute)
- Scheduled regular maintenance and repairs on company-owned fleet vehicle
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Promoted to Operations Assistant and moved to that position at the start of the next year
Document Processor
K12
05.2020 - 10.2020
- Overseeing high profile documents for families trying to enroll their children for school
- Aided with inbound and outbound document processes, document sorting, logging and work order creation
- Worked with internal staff to process documents and send for closing
- Let go when my contract ended
Assistant Manager
Cinemark
12.2013 - 03.2020
- Coached team on effective upselling and cross-selling methods
- Trained team members in successful strategies to meet operational and sales targets
- Handling customer service by dealing with complaints and answering customer questions
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Promoted from Team Member to Management
- Furloughed during the COVID Lockdowns
Education
Bachelor of Religious Studies -
Virginia Commonwealth University
Richmond, VA03.2012
Associate of Arts - General Studies
Northern Virginia Community College
Annandale, VA09.2010
Skills
- Staff management and training
- Store maintenance
- Product rotation
- Verbal and written communication
- Inventory purchasing
- Store opening and closing
- Customer service
- Data entry
- Administrative support
- Inventory management
Interests
Timeline
Store Supervisor
Lidl
10.2022 - Current
Operations Assistant
Flow Health Laboratory, LLC
01.2022 - 09.2022
Courier
Flow Health Laboratory, LLC
03.2021 - 12.2021
Document Processor
K12
05.2020 - 10.2020
Assistant Manager
Cinemark
12.2013 - 03.2020
Associate of Arts - General Studies
Northern Virginia Community College
Bachelor of Religious Studies -
Virginia Commonwealth University
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