James Sunday Onwuama
Springfield,MO
Summary
10 Years of experience driving revenue growth, implementing strategic plans, enhancing team productivity, and optimizing workflow systems, resulting in significant cost savings and increased sales. Proven experience in performance-based goal setting, team management, data modeling, and change management, with proficiency in tools like Lean Management and Customer Relationship Management (CRM). Knowledgeable in Operations Management and Business Administration, with a solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. I have demonstrated strategic planning and problem-solving proficiency, ensuring continuous improvement and operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager
OK, Food Industries Ltd.
09.2019 - 08.2022
- Developed and implemented a strategic plan that increased operational efficiency by 20% and reduced costs by 15%
- Improved production efficiency by 25% and saved $200,000 annually through new workflow systems and lean management training
- Established KPIs and regular progress reviews, improving project completion rates by 30%.
- Recruit, train, and lead staff, ensuring effective communication and collaboration across departments
Sales Account Manager
Jo-Sylva Industries Ltd.
01.2017 - 08.2019
- Increased sales revenue (23%) by identifying and pursuing new business opportunities.
- Monitored market activity and quoted pricing to maintain healthy profit margins.
- Maintained high standards of customer service by answering pricing, availability, use, and credit questions accurately.
- Negotiated prices, terms of sale, and service agreements.
Sales-Account Officer
Mega Sea Paint International
07.2013 - 12.2016
- Developed strong relationships with clients by promptly addressing inquiries or concerns related to their accounts.
- Reconciled accounts, managed audits, and updated financial records with remarkable accuracy.
- Expanded customer base by 35% and sales by 20% through effective product presentations.
- Managed fixed asset records, including depreciation schedules and periodic physical inventory counts, ensuring accurate representation of company assets on financial statements.
Education
Master of Business Administration -
Missouri State University, College of Business
Springfield, MO05.2024
Bachelor of Science - Marketing
Anambra State University
Anambra, Nigeria11.2011
Skills
- Team Management
- Emotional Intelligence
- Results-Driven
- Decision-Making
- Budget Management
- Client/Customer Focus
- Customer relationship management
- Operational Efficiency
- Integrity & Trust-Building
- Teamwork & Collaboration
Certification
- Graduate Certificate in Leadership, Springfield, MO, 05/24
- Customer Relationship Management (CRM), In-view, 2024
Academic and research experience
Team Cohesiveness, Knowledge Workers and Emotional Intelligence, Conducted comprehensive research on the interplay between team cohesiveness and knowledge workers, exploring factors that enhance collaboration and productivity. Investigated the role of emotional intelligence in team dynamics, focusing on its impact on communication, conflict resolution, and leadership.
Timeline
Operations Manager
OK, Food Industries Ltd.
09.2019 - 08.2022
Sales Account Manager
Jo-Sylva Industries Ltd.
01.2017 - 08.2019
Sales-Account Officer
Mega Sea Paint International
07.2013 - 12.2016
Bachelor of Science - Marketing
Anambra State University
Master of Business Administration -
Missouri State University, College of Business