James Swanson
Portland
Summary
Dynamic Vendor Relations Manager with a proven track record at Househappy Home Services, excelling in vendor negotiation and performance analysis. Adept at fostering strong customer relationships and driving cost savings through strategic procurement initiatives. Recognized for exceptional problem-solving skills and delivering superior service, enhancing overall vendor satisfaction.
Overview
2026
2026
years of professional experience
Work History
Vendor Relations Manager
Househappy Home Services
Portland
09.2015 - 03.2025
- Developed and maintained strong relationships with vendors.
- Analyzed vendor performance metrics to ensure compliance with service level agreements.
- Collaborated with other departments to identify areas where improvements could be made in supplier relations.
- Reviewed monthly reports on procurement activities to ensure cost savings objectives were met.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Evaluated proposals from prospective vendors against established criteria to determine selection decisions.
- Resolved contract disputes between the organization and vendors.
- Analyzed data collected from customer feedback surveys about their experiences working with suppliers.
- Negotiated contracts, terms, and pricing with vendors.
- Organized and maintained documents, files and records.
- Maintained accurate records of all interactions with vendors in the company database.
- Identified potential new vendors for product sourcing and services.
- Managed vendor relations and contracts through strategic partnerships which saved costs and delivered premium contract pricing.
- Audited vendor accounts for discrepancies or errors in billing statements.
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
- Recognized by management for providing exceptional customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Lead Concierge
Gruntworks LLC
Portland
08.2013 - 09.2015
- Cultivated and strengthened customer relationships to drive revenue growth.
- Assisted in resolving customer complaints in a prompt manner.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Negotiated prices and terms of sales and service agreements with clients.
- Delivered superior customer support to improve account retention rate.
- Collaborated with the marketing team to identify and pursue new sales leads and opportunities.
- Utilized CRM software to track sales progress and communicate with team members.
- Participated in trade shows and conventions to generate leads.
- Provided product information and demonstrations to customers via phone and online platforms.
- Developed and maintained relationships with key customers to ensure customer satisfaction.
- Identified customer needs by asking questions and advising on best solutions.
- Participated in trade shows and sales events to promote products and network with potential clients.
- Maintained detailed account records and contact logs to facilitate sales process.
- Collaborated with other departments to ensure successful implementation of sales initiatives.
- Conducted cold calls to generate new business leads.
- Contacted new and existing customers to discuss product and service solutions.
- Conducted outbound calls to existing clients to upsell products or services.
- Produced sales documents, finalized deals and filed records.
- Developed and implemented strategies to increase sales volume.
- Initiated sales correspondence, preparing and presenting professional bids to customers.
- Upsold and cross-sold products to existing customers to maximize revenue.
- Generated leads through cold calling potential clients.
- Maintained and updated customer database with contact details and sales interaction history.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Listened to customer needs to identify and recommend best products and services.
Construction Superintendent
Interworks LLC
Portland
Education
High School Diploma -
Brighton High School
Sandy, UT06-1977
Skills
- Vendor negotiation
- Contract management
- Vendor performance analysis
- Cost analysis
- Procurement strategy
- Customer relationship management
Affiliations
- Actively involved in Charitable work
- Enjoy playing guitar and singing
- I enjoy the outdoors, camping, golf and other activities
Timeline
Vendor Relations Manager
Househappy Home Services
09.2015 - 03.2025
Lead Concierge
Gruntworks LLC
08.2013 - 09.2015
Construction Superintendent
Interworks LLC
High School Diploma -
Brighton High School
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