James Swindle
Azle,TX
Summary
Dynamic and results-oriented professional with extensive experience in customer service and martial arts instruction, notably with Guitar Center and ACTIVSTARS Athletics. Excelled in team building, critical thinking, and administrative duties, significantly enhancing customer satisfaction and student performance. Proven track record in fostering interpersonal relationships and implementing innovative solutions to drive success and loyalty.
Overview
16
16
years of professional experience
Work History
Food Service Representative
HEB Grocery Store
02.2024 - Current
- Handled customer complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Assisted in inventory management by accurately tracking stock levels, placing orders for supplies as needed, and maintaining organized storage areas for easy access to ingredients during busy periods.
- Increased overall cleanliness of work areas by maintaining strict sanitation standards and conducting regular inspections.
- Demonstrated versatility within various foodservice roles including serving, cooking, cashiering duties as needed for optimal staffing efficiency during peak hours.
Martial Arts Instructor
ACTIVSTARS Athletics
01.2023 - Current
- Instructed on proper breathing techniques, stances, and forms.
- Served as a mentor for aspiring martial artists seeking guidance on personal growth within the practice of their chosen disciplines.
- Handled administrative tasks related to class scheduling, attendance tracking, billing management, ensuring smooth operations within the dojo or studio setting.
- Imparted key etiquette points, discipline, and respect.
- Enhanced student performance by incorporating martial arts techniques and discipline into daily training routines.
Customer Service Manager
Guitar Center
02.2020 - 08.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Lessons Manager
Guitar Center
01.2019 - 02.2020
- Collaborated with other staff members to create interdisciplinary lessons, promoting a comprehensive learning experience.
- Enhanced lesson effectiveness by incorporating innovative teaching methods and materials.
- Organized extracurricular activities to complement in-class instruction, fostering well-rounded development among students.
- Managed resources efficiently by optimizing schedules, budgets, and personnel assignments for maximum impact on student success.
Lead Sales Associate
Guitar Center
10.2018 - 01.2019
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Delivered excellent customer service for repeat business and referrals.
Sales Associate
Guitar Center
08.2018 - 10.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Martial Arts Instructor
Freelance
03.2011 - 02.2016
- Developed a comprehensive mixed martial arts curriculum, resulting in improved student skill progression.
- Provided regular feedback on student progress, enabling them to set realistic goals and achieve measurable improvements.
- Fostered a positive team atmosphere among students, encouraging camaraderie and mutual support on their journey towards becoming skilled martial artists.
- Mentored aspiring fighters who went on to compete professionally.
Martial Arts Instructor
US CR TKD
01.2009 - 01.2011
- Provided feedback and corrections to improve students' skills and techniques.
- Instructed on proper breathing techniques, stances, and forms.
- Served as a mentor for aspiring martial artists seeking guidance on personal growth within the practice of their chosen disciplines.
- Fostered a positive learning environment by promoting respect, self-discipline, and teamwork among students.
Skills
- Customer service
- Active listening
- Critical thinking
- Interpersonal relationship building
- Team building and collaboration
- Administrative duties proficiency
Languages
English
Native or Bilingual
Timeline
Food Service Representative
HEB Grocery Store
02.2024 - Current
Martial Arts Instructor
ACTIVSTARS Athletics
01.2023 - Current
Customer Service Manager
Guitar Center
02.2020 - 08.2022
Lessons Manager
Guitar Center
01.2019 - 02.2020
Lead Sales Associate
Guitar Center
10.2018 - 01.2019
Sales Associate
Guitar Center
08.2018 - 10.2018
Martial Arts Instructor
Freelance
03.2011 - 02.2016
Martial Arts Instructor
US CR TKD
01.2009 - 01.2011