James Swindler
Bethel,ME
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Mountain Operations
Sunday River
Bethel, ME
10.2021 - Current
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Provided leadership during times of organizational change or crisis situations.
- Maintained a timeline for all deadlines and kept the overall function of the mountain intact
Marina Manager
Burlington Harbor Marina
Burlington, VT
01.2023 - 06.2023
- General Manager
- Overseeing operations and relationships with Seasonal and Transient Dockage Customers, as well as the beautiful City of Burlington.
- Operate Fuel Dock and Wave Attenuation Dock open to the general public.
General Manager
Bosuns Marine
Mashpee, MA
04.2015 - 09.2019
- Provided customer service support to address any issues or complaints from customers relating to their stay at the marina.
- Established relationships with boating associations and other organizations related to marine activity.
- Supervised dockhands to ensure proper maintenance of boats and docks.
- Oversaw all administrative tasks related to marina operations including billing, customer service, and inventory management.
- Monitored weather conditions and made changes when necessary to protect boats from storms or rough waters.
- Assisted customers with docking and launching their vessels in a safe manner.
Franchisee
Tedeschi Food Shops
Hyannis, MA
01.2007 - 12.2014
- Handled customer inquiries and complaints promptly in order to maintain high levels of customer satisfaction throughout the franchise network.
- Reviewed customer feedback surveys and worked with employees to improve customer service standards.
- Ensured compliance with all applicable laws, regulations, policies, procedures. *Related to running a franchisee business.
- Coordinated activities between franchisor headquarters and local franchises, ensuring timely implementation of corporate initiatives at the franchisee level.
Education
High School Diploma -
Cardinal Spellman High School
Whitman, MA06-1991
Skills
- Sanitation Practices
- Project Planning
- Project Management
- Staff Training and Development
- Interpersonal Skills
- Excellent Communication
- Attention to Detail
- Team Leadership
References
References available upon request.
Timeline
Marina Manager
Burlington Harbor Marina
01.2023 - 06.2023
Mountain Operations
Sunday River
10.2021 - Current
General Manager
Bosuns Marine
04.2015 - 09.2019
Franchisee
Tedeschi Food Shops
01.2007 - 12.2014
High School Diploma -
Cardinal Spellman High School
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