James Sylvain
Harbor Springs,MI
Summary
Results-driven Service Advisor recognized for high productivity and efficient task completion. Specialized in customer service, technical troubleshooting, and workflow optimization to enhance service quality. Exceling in communication, problem-solving, and time management, ensuring client satisfaction and operational excellence.
Overview
38
38
years of professional experience
Work History
Service Advisor
Charlevoix Auto (Previously Fox Motors)
Charlevoix, MI
03.2000 - 05.2024
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Developed strong relationships with customers by providing exceptional customer service.
- Participated in ongoing training activities related to automotive technology advancements.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Upsold additional products or services when appropriate.
- Mentored junior team members and managed employee relationships.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Owner
House Doctors Franchise
Harbor Sp, MI
09.1998 - 01.2001
- I inspected the project site before beginning work to identify any potential issues or hazards that need addressing before starting the job.
- Created cost estimates for clients based on labor costs and material expenses.
- Adhered strictly to safety protocols while working onsite at customers' homes.
- Ordered materials needed for each job from suppliers at the lowest possible prices.
- Monitored progress during different stages of the project in order to stay within budget limits.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Plant Manager
The Wilkinson Corporation
Mayville, MI
03.1995 - 01.1998
- Worked with cross-functional teams to achieve goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Operated equipment and machinery according to safety guidelines.
- Worked effectively in team environments to make the workplace more productive.
Automotive Sales
Blain Buick
Flint, MI
04.1986 - 02.1995
- Provided product information, answered inquiries, and offered test drives.
- Prepared paperwork for the transfer of vehicle titles to customers.
- Negotiated prices with potential buyers and closed deals when appropriate.
Education
High School Diploma -
Harbor Springs High School
Harbor Springs06-1978
Some College (No Degree) -
St. Edward's University
Austin, TXSome College (No Degree) - Accounting
North Central Michigan College
Petoskey MISkills
- Preventive maintenance coordination
- Service scheduling
- Client rapport
- Goal-oriented mindset
- Excellent communication
- Team collaboration
Timeline
Service Advisor
Charlevoix Auto (Previously Fox Motors)
03.2000 - 05.2024
Owner
House Doctors Franchise
09.1998 - 01.2001
Plant Manager
The Wilkinson Corporation
03.1995 - 01.1998
Automotive Sales
Blain Buick
04.1986 - 02.1995
High School Diploma -
Harbor Springs High School
Some College (No Degree) -
St. Edward's University
Some College (No Degree) - Accounting
North Central Michigan College
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