JY KELLEY
North Attleboro,MA
Summary
Motivated Caseworker with high-level integrity and strong desire to help resolve challenges. Compassionate and team-oriented individual offering extensive knowledge of services, treatment options and issue resolution methods for Employment and benefit related cases. Highly communicative individual identifies issues and make the best decisions regarding course of treatment. Disciplined Caseworker with expertise in data confidentiality and client education and promoting experience working with culturally diverse families.
Overview
10
10
years of professional experience
Work History
Universal Services Advocate
Veterans Inc
Worcester, MA
05.2023 - Current
- Reviewed and requested medical records, military personnel records and service verification records to determine eligibility status for veterans in Western Massachusetts.
- Utilized Microsoft Word, Excel, and PowerPoint to compose correspondence letters to explain current status of applications and request additional documentation.
- Conducted in-person and telephone interviews with veterans and advocates to explain benefits and related programs.
- Developed partnerships with community organizations to expand services and referrals (Jewish Community Center, VFW of Worcester, & MIT).
- Updated 10 treatment plans on monthly basis with latest intervention strategies and progress notes.
- Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Assessed risk factors of patients and made referrals for further services.
- Managed caseload of 10 clients to satisfy multiple patients with diverse needs.
Care Coordinator, Outreach
Mental Health Resource Center
Jacksonville, FL
10.2021 - 04.2023
- Used company software and databases to maintain records of services performed and patient conditions.
- Stepped into 2 other job roles, aside from original one.
- Most financially productive Care Coordinator on team for first 3 or 4 months.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Increased education and awareness of Mental Illness/homelessness through Care Coordination programs and delivering evidenced-informed strategies.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Completed resident assessments in accordance with current regulations and guidelines (LOCUS, NOMS, and Outcomes and FARS assessments).
- Updated policies and procedures, leading continuous improvement of resident assessments and care.
Rehab Counselor
Lakeview Health Services Inc
Macedon, NY
09.2015 - 10.2021
- Chosen by Program Manager (Holly Richards) to run 18 bed program for 3 months.
- 100% job placement ratios in VIBES Employment Group and Employment First Groups.
- Created job duty or responsibility, that was added to own job duties as Rehab Counselor, after meeting.
- Maintained confidentiality of records relating to 18 clients' treatment.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Conducted evaluations to help patients develop measurable treatment goals.
- Implemented evidence-based therapeutic interventions to promote positive behavior change.
Care Manager
Wayne Behavioral Health Network
Lyons, NY
09.2013 - 07.2015
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Assessed individuals to identify skills, strengths and interests for job placement.
- Devised and implemented individualized employment plans to support client goals.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
Education
Bachelor of Science - Criminal Justice: Corrections
The College At Brockport, State University of New York
Brockport, NY06.2013
Associate of Applied Science - Criminal Justice: Corrections
Cayuga Community College
Auburn, NY06.2010
High School Diploma -
Clyde-Savannah High School
Clyde, NY06.2004
Skills
- Rehabilitation services
- Behavioral health services
- Community advocate
- Group therapy specialist
- Psychosocial assessments expert
- Substance abuse treatments
- Dependency investigation units
- Medicare and Medicaid applications
- Microsoft Office Software Proficiency
- G-Suite
- Adobe Software Proficiency
- Case Management
- Crisis Intervention
- CPR/AED Cert
- TCI Cert
Additional Information
- CERTIFICATIONS\LICENSES: C.P.I. and Trauma Informed Care and Narcan certified. F.E.M.A. Incident to Command Systems (level 100 & 700) and F.L. State Driver License. I was also made, "Life Scout" in the Boy Scouts of America.
Timeline
Universal Services Advocate
Veterans Inc
05.2023 - Current
Care Coordinator, Outreach
Mental Health Resource Center
10.2021 - 04.2023
Rehab Counselor
Lakeview Health Services Inc
09.2015 - 10.2021
Care Manager
Wayne Behavioral Health Network
09.2013 - 07.2015
Bachelor of Science - Criminal Justice: Corrections
The College At Brockport, State University of New York
Associate of Applied Science - Criminal Justice: Corrections
Cayuga Community College
High School Diploma -
Clyde-Savannah High School
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