Summary
Overview
Work History
Education
Skills
Timeline
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James Tagliarino

Wesley Chapel

Summary


Experienced with strategic sales planning, consistently identifying and capitalizing on market opportunities. Utilizes data-driven insights to inform decision-making and drive sales performance. Track record of cultivating strong client relationships and leading teams to achieve ambitious sales targets.

Overview

24
24
years of professional experience

Work History

Director of Operations

AntGen / NexGen Communications
08.2023 - Current
  • Implement cutting-edge sales training strategies to drive performance
  • Orchestrate strategic grand openings, fostering brand growth and market penetration
  • Shape operational strategies across multi-brand network
  • Pioneer expansion initiatives, significantly increasing market presence and revenue streams
  • Optimize store performance through data-driven insights, resulting in measurable improvements in sales and efficiency
  • Spearhead operations for 1100 stores, driving sales growth and operational excellence across two brands with 100,000 monthly sales activations
  • Orchestrate rapid brand expansion, adding30+ new locations monthly
  • Partner with marketing to enhance local brand awareness
  • Represent company at industry events, fostering relationships with dealers to optimize operations

Senior Manager Customer Care Operations

T-Mobile USA
08.2018 - 08.2023
  • Pioneered Team of Experts model, revolutionizing Customer Care
  • Engineered sales processes driving $1B+ revenue for T-Mobile from Customer Care
  • Elevated Sales conversion from 0.05% to 6.5% in Customer Care within twelve months.
  • Led the number one Customer Care region in satisfaction, sales and employee execution
  • Delivered executive monthly readouts on business objectives, wins, and future planning
  • Introduced selling skills rollout and behavioral selling agenda for all customer care representatives
  • Orchestrated cross-functional initiatives with Care, Retail, HQ, and Network teams
  • Aligned service strategies with CEO’s vision for enhanced Customer Care


District Sales Manager Upstate NY

T-Mobile USA
02.2012 - 08.2018
  • Grew over 600% in sales activations and led in customer loyalty scores year over year
  • Led the market growth from twelve stores to sixty three
  • Led a high-performing sales team, providing mentorship and guidance to ensure consistent achievement of sales targets.
  • Established district as training hub for new managers, showcasing operational excellence
  • Developed strong relationships with key clients to drive business growth.
  • Facilitated regular communication between the sales team members and upper management, fostering a collaborative work environment focused on achieving results.
  • Numerous team promotions to different parts of T-Mobile

District Sales Manager

Fashion Bug
04.2006 - 02.2012
  • Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
  • Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
  • Increased sales revenue by developing and implementing effective sales strategies for the district.
  • Had the number sales market for five consecutive year's with 125% increase in sales volume growth
  • Promoted five store managers to District Managers across the US
  • Implemented innovative local marketing campaigns, resulting in increased brand visibility and customer engagement.

General Manager

The Gap Inc.
02.2001 - 04.2006
  • Led highest-ranking sales team for four consecutive years, driving store to $7M+ annual revenue
  • Cultivated talent, resulting in numerous internal promotions
  • Transformed store into regional training hub, mentoring new leaders and setting benchmarks for customer service and selling techniques across Upstate NY
  • Implemented empowerment training and motivational strategies, boosting productivity and earning 'Store of the Year' accolade for sales performance
  • Fostered employee growth through personalized development plans, resulting in multiple promotions and enhanced team capabilities
  • Orchestrated executive visits, showcasing exemplary store standards and customer service practices that drove store success and brand reputation


Education

High School -

Cardinal O'Hara High School
Tonawanda, NY

Skills

  • Business Leadership
  • Strategic Planning
  • Customer Experience
  • Team Development
  • Problem Solving
  • Adaptability
  • Cross-functional coordination
  • Emotional Intelligence
  • Innovation

Timeline

Director of Operations

AntGen / NexGen Communications
08.2023 - Current

Senior Manager Customer Care Operations

T-Mobile USA
08.2018 - 08.2023

District Sales Manager Upstate NY

T-Mobile USA
02.2012 - 08.2018

District Sales Manager

Fashion Bug
04.2006 - 02.2012

General Manager

The Gap Inc.
02.2001 - 04.2006

High School -

Cardinal O'Hara High School

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James Tagliarino