Oxygen XML Editor
JAMES TASSE
Experienced Technical Writer
Charleston,SC
Summary
Experienced technical writer that has used technical documentation & collaboration skills in developer, tester, implementer, asset management, and investigator roles since 2007. Seeking a role as a technical writer to leverage these skills full time.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Software Engineer
SOFTWRITERS
04.2022 - 09.2023
- Interviewed pharmacy SMEs in order to learn pharmacy business processes
- Documented common issues/solutions for Support and other developers
- Compiled reference documentation for API key generator utility
- Updated Swagger API documentation and wrote integration tests for any changes
- Improved design process by creating architectural (e.g - Sequence) diagrams
- Implemented pharmacy endpoints from ASP.NET controllers through data access
- Demoed completed work during company-wide sprint reviews.
Developer I-III
HYLAND SOFTWARE
12.2010 - 04.2022
- Authored Requests for Comment (RFCs) and Architectural Decision Records (ADRs)
- Designed and implemented sidebar navigation experience in Angular application
- Wrote C# logic to allow sending and receiving of metadata without reliance on XSDs
- Tackled most challenging work as newer team members ramped up
- Mentored team on agile principles and brokered compromises as needed
- Developed PowerShell script to make Docker containers more accessible
- Completed and presented proof of concept for consolidating disparate logic.
Quality Assurance Test Technician Junior-Senior
HYLAND SOFTWARE
06.2014 - 06.2016
- Ensured documentation matched product behavior by working with docs team
- Crafted test plans and tested products to verify actual behavior
- Developed API Script to make importing data into QA testing system easier
- Researched customer issues that were escalated from Technical Support
- Enhanced existing tools using OnBase API.
Solution Standards Consultant
HYLAND SOFTWARE
04.2013 - 06.2014
- Created XML Schema file to assist in configuration of Epic Front Office Scanning
- Developed and documented standard solutions to streamline implementation of OnBase integrations for Epic registration, deficiencies, and Release of Information
- Compiled decision document to help Solution Engineers decide which integrated OnBase-Epic scanning client to implement based on customer requirements
- Tested and helped design new standardized OnBase Workflow healthcare solution
- Advocated for changes to streamline Epic scanning clients with Development.
Solution Engineer
HYLAND SOFTWARE
12.2010 - 04.2013
- Served as primary Solution Engineer for up to three customer installs at a time
- Enhanced, tested, and documented existing script that read multiple barcodes
- Negotiated HL7 interface settings with customer interface specialists
- Presided over development of tools and standards to help prevent, identify, and resolve HL7 Processor performance issues
- Mentored junior Solution Engineers.
IT Asset Management Associate
POLYONE
06.2009 - 11.2010
- Managed computer refresh projects for several large and small PolyOne sites
- Created process documentation and Visio workflows to crystallize improved procedures
- Designed queries to automate process formerly performed by two people
- Reduced time required to order PCs by over 30 percent
- Led efforts to consolidate data for over 7000 IT assets into single SQL database
- Implemented process for tracking global server assets in SQL database
Field Organizer
OBAMA FOR AMERICA
01.2008 - 11.2008
- Organized and led trainings for volunteers to develop them into team leaders
- Managed volunteer team leaders and delegated responsibilities to key volunteers
- Used conference calls, GoToMeeting, Wikis, Google Documents, and Voter Activation Network technology as needed to aid achievement of campaign goals.
Pharma Compliance Investigator
BAXTER BIOSCIENCE
01.2007 - 10.2007
- Researched root cause and product impact of manufacturing exceptions
- Interviewed manufacturing and QA SMEs to ensure valid conclusions
- Coordinated with SME to revise form that tracked protein concentrations
- Wrote and closed over twenty (20) exception reports (ERs), including fifteen (15) high risk ERs
- Spearheaded investigation of glass particle exceptions in albumin product line
Education
Bachelor of Arts - Philosophy
THE OHIO STATE UNIVERSITY
Columbus, OHSkills
HTML and XML
undefinedTechnical Experience
Markdown, XML, HTML, CSS, JavaScript, Typescript, C#, SQL, PowerShell, YAML, Confluence, Oxygen, MS Office, Google Docs, Draw.io, VS Code, Git, Jenkins, Postman
Writing Samples
https://www.linkedin.com/in/jtasse/details/experience/
References
Available Upon Request
Affiliations
Society for Technical Communication
Software
Microsoft Office
Google Docs
Confluence
Drawio
Postman
Certification
A+ (Hardware & Software)
Timeline
Software Engineer
SOFTWRITERS
04.2022 - 09.2023
Quality Assurance Test Technician Junior-Senior
HYLAND SOFTWARE
06.2014 - 06.2016
Solution Standards Consultant
HYLAND SOFTWARE
04.2013 - 06.2014
Developer I-III
HYLAND SOFTWARE
12.2010 - 04.2022
Solution Engineer
HYLAND SOFTWARE
12.2010 - 04.2013
IT Asset Management Associate
POLYONE
06.2009 - 11.2010
Field Organizer
OBAMA FOR AMERICA
01.2008 - 11.2008
Pharma Compliance Investigator
BAXTER BIOSCIENCE
01.2007 - 10.2007
Bachelor of Arts - Philosophy
THE OHIO STATE UNIVERSITY
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