James Taylor

- Implemented and configured Client Loan Origination System, reducing processing time by 40%.

- Orchestrated technology business consulting projects, resulting in a 20% increase in client satisfaction scores.

- Collaborated with IT consultants and end-users, leading to a 40% reduction in average response time for customer support inquiries.

- Conducted research and analysis of client needs, technology advancements, and regulatory requirements.

- Analyzed market trends, identifying opportunities for process optimization and driving a 25% increase in team efficiency.

- Developed comprehensive test plans, resulting in a 40% decrease in application defects.

- Conducted training sessions for 50+ clients and technical support personnel, leading to a 40% decrease in support tickets.

• Core Services and MyEVE: Led Impact analysis to assess the effects of transitioning from a direct connection via accounts public to an identity service provider (Core Service).
  Conducted meetings with business stakeholders to determine new business authorization logic.
  Adapted existing business logic to accommodate the new content in the provided token.
  
• MyEVE and SVS Integration: Implemented API integration with SVS team to streamline process for users with TNC (mismatched document information).
  
  Divided project into Frontend and Backend components.
  Frontend: Added Phone and Email fields to the UI during the upload process, allowing users to input contact information.
  
  Backend: Developed a new API endpoint containing user contact information.
  Orchestrated the data transfer from MyEVE to SVS after user information input.
  

platform to combine both the broker portal and encompass together. (Tavant Power Portal, Encompass)

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Responsibilities:

· Collaborated with business users and the offshore development team to analyze corporate business processes to develop customized solutions to reduce costs, increase revenue, and maximize profit.

· Worked with key stakeholders within all business functions to align technology solutions with business strategies.

· Interviewed business users to gather requirements and analyze the feasibility of their needs by coordinating with the technology product owners and technical lead.

· Maintained a structured approach to organizing requirements to ensure that critical business rules and requirements are met.

· Involved in requirement scoping and identifying high-priority requirements for implementation.

· Assisted QA/UAT team in reviewing test cases, test plans and tested the final application for usability testing to verify whether all the user requirements were catered by the application.

· Using Wireframes to visually support system requirements and to assist developers in visualizing the needs.
Maintained a structured approach in organizing requirements to ensure that critical business rules and requirements are met.

· Facilitate defect review meetings involving all stakeholders to review defects, identify severity and set priorities as per client requirements.

· Modeled the business process flows through UML, activity & sequence diagrams using MS Visio.

• Validated the various business processes with a committee of Subject Matter Experts (SME's) like Mortgage Servicers, Underwriters, Sales and Lending support to ensure the rules and guidelines have been met.

· Proven track record of producing high quality results and on-time delivery of product enhancements.