Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Taylor

Browns Mills

Summary

Oriented business leader with strong acumen in strategic planning, financial analysis, and operational efficiency. Proven track record in driving growth and profitability while fostering a culture of collaboration and empowerment through servant leadership. Dedicated to building high-performance teams by prioritizing individual development, ethical decision-making, and sustainable business practices.

Overview

8
8
years of professional experience

Work History

Project Manager/Sales/Estimating Manager

DRP Enterprises
05.2022 - Current
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Improved estimation accuracy by implementing a streamlined process for project evaluation and cost analysis.
  • Reduced estimation errors with rigorous quality control measures, leading to increased customer satisfaction.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Monitored project progress, identified risks and took corrective action as needed.

Customer Service Supervisor

Wawa
05.2016 - 09.2022
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Reduced employee turnover by creating supportive and engaging work environment.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.

Education

High School Diploma -

Southern Regional High School
Manahawkin, NJ
06.2017

Skills

  • Project Management
  • Project Scheduling
  • Advanced problem solving
  • Budgeting and forecasting
  • Document Management
  • Business Acumen
  • Servant Leadership
  • Coaching and Mentoring
  • Inventory Control
  • Forecasting
  • Business Analysis
  • Expense Reports

Timeline

Project Manager/Sales/Estimating Manager

DRP Enterprises
05.2022 - Current

Customer Service Supervisor

Wawa
05.2016 - 09.2022

High School Diploma -

Southern Regional High School

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James Taylor