Cassandra Thompson
North Miami,FL
Summary
Accomplished Licensed Practical Nurse and Pharmacy Technician with a proven track record at Mount Sinai Health System, adept in patient support and confidentiality. Excelled in fostering patient trust, enhancing customer satisfaction, and maintaining meticulous medical documentation. Demonstrates exceptional problem-solving skills and clinical judgment, significantly improving patient experience and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
LPN
Mount Sinai Health System
06.2022 - 06.2024
- Developed strong rapport with patients and their families, fostering trust and open communication during sensitive medical situations.
- Improved patient experience by providing compassionate and attentive nursing services in a busy office setting.
- Assisted in maintaining a clean and organized office environment by performing housekeeping tasks such as disposing of biohazardous waste, sanitizing exam rooms, and restocking supplies as needed.
- Supported new employees during orientation periods by serving as a knowledgeable resource on office policies, procedures, documentation requirements.
Pharmacy Technician
Mount Sinai Health System
07.2020 - 06.2022
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Pharmacy Technician
Walgreens Call Center
10.2016 - 07.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
Licensed Pratical Nurse - Nursing
Miami Lakes Educational Center And Technical College
Hialeah, FL06.2022
High School Diploma -
Miami Carol City Senior High School
Miami Gardens, FL06.2009
Skills
- Data Entry
- Customer/ Patient Support
- Problem-solving skills
- Confidentiality and HIPAA
- Clinical judgment
- Medical Documentation
- Immunization Administration
- Appointment Scheduling
- Insurance processing
- Patient Education
- Adaptable and Flexible
- Multitasking
Certification
- Licensed Practical Nurse (LPN) - Florida Board of Nursing.
- Licensed Pharmacy Technician - State Boards of Pharmacy.
Timeline
LPN
Mount Sinai Health System
06.2022 - 06.2024
Pharmacy Technician
Mount Sinai Health System
07.2020 - 06.2022
Pharmacy Technician
Walgreens Call Center
10.2016 - 07.2020
Licensed Pratical Nurse - Nursing
Miami Lakes Educational Center And Technical College
High School Diploma -
Miami Carol City Senior High School