Summary
Overview
Work History
Education
Skills
Certification
Interests
Affiliations
Timeline
BusinessDevelopmentManager
James Taylor

James Taylor

Dallas,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience
1
1
Certificate

Work History

General Manager

Restore Hyper Wellness
11.2024 - Current
  • Managed budget implementations, employee evaluations, and contract details.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and implemented strategies to increase sales and profitability. * Since being employed, I've maintained a conversion rate of 33%, increased members from 180 to 215, and produced the highest grossing month in the 4 years of being open at $94k with 45K closed on a 3 day- event contributing.
  • Formulated policies and procedures to streamline operations.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reduced operational risks while organizing data to forecast performance trends.

Wholesale Investment Advisor

Diamond Acquisitions
08.2024 - 11.2024
  • Established key procedures for teams preparing documentation, models, and presentations.
  • Met and collaborated with existing and prospective clients to ascertain financial goals and provide recommendations on investment solutions.
  • Met with clients to generate new business and negotiate contracts.
  • Contacted potential clients to pursue sales and gather funds.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Researched commercial and residential real estate deals.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Negotiated, facilitated, and managed real estate transactions.
  • REASON FOR LEAVING: There were several factors that caused my exit with this firm: I jumped in during an election year, where investors held onto their money to wait for election results. Secondly, I was limited in inventory due to only being able to do business in certain counties in the outskirts of DFW. Last, you could only sell to those you disclosed to your buyers list. There was one consultant that pretty much disclosed 90% of he buyers we came in contact with.

Assisant GM/Sales Manager

Stretch Zone-Preston Hollow
01.2023 - 08.2024
  • Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
  • Fostered a positive work environment to improve team morale and productivity levels.
  • Assist GM with any responsibilities and customer care
  • Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes. * During my time with SZ, I maintained a 60% member retention rate and a closure rate of 30%+.
  • Educate clients and work with past and current injuries to properly stretch & strengthen clients body.
  • Boosted customer satisfaction by implementing effective communication strategies and addressing concerns
    • Promptly.tly.
  • Championed staff performance recognition initiatives, promoting a culture of continuous learning and professional development within the organization.
  • Has serviced over 1,500 clients within a year of being with the company.
  • Managed scheduling and payroll submissions.

Assistant Manager Keyholder

Amy Lynn Inc.
01.2021 - 01.2023
  • Make sure all duties for open/close are performed and recorded
  • Help organize inventory with vendors and wholesale representatives
  • Handle all deposits/drops
  • Educate team and perform with a positive attitude daily
  • Provide outstanding service and communicate effectively.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Sales Team Lead

Maverick Windows
04.2019 - 01.2021
  • Plan daily territories, routes and tips to hook D2D clients
  • Transport and pick-up team members around territories and coach on pitch and communication techniques
  • Advise team members on team and individual goals
  • Criticize constructively and communicate with foreman on any issues leading up to the sale
  • Praise team members on met goals and beyond

Commercial Talent

Jay Bitzer/ Rexel
12.2019 - 12.2019
  • Provide assistance needed by the photographer/talent manager
  • Educate & improvise dialogue with other talent
  • Act out in-store scenarios while photographers direct in-between takes
  • Communicate any ideas, tactics, and perspectives
  • Control all inventory coming in to site for two locations (75,000+ cigars & accessories)
  • Organize humidor based upon 'billboard' style representation and company
  • Coordinate appointments with all sales representatives.

Humidor Manager

Elite Cigar Cafe
02.2017 - 04.2019
  • Manage POS system and adjust pricing per units added for both locations
  • Help cliental and educate them on products, specials, events, etc
  • Manage bar assistance and lock up after every shift
  • Assist in scheduling, marketing, development, and class criteria with clear communication
  • Manage personal schedule for lessons, classes, camps, etc
  • Communicate & confirm with all clients/parents of upcoming events and maintain a confirmed schedule on time.

Professional Instructor/Coach/Assistant Manager

Southfork Sports Complex
08.2015 - 02.2017

  • Staffed Instructor/Strength & Conditioning Coach
  • Instruct all clients based on the timeline given & emphasize discipline throughout each session
  • Confirm all new & returning clients
  • Provide motivation, feedback while giving outside work for best results
  • Record all statistics, physical and mental notes, as well as key points reviewed with those in relation to client
  • Follow-up and outside support on their progression in session and out of session keep accountability.

Personal Trainer

National Academy of Sports Medicine Certification
05.2013 - 09.2013
  • Service Representative at 24 Hour Fitness
  • Welcome and greet all members
  • Answer members' questions, concerns, & complaints in a professional manner
  • Create a positive atmosphere
  • Check pool chemicals, assist with equipment maintenance.

Assistant Coach

Burkburnett Blacksox Summer League Baseball
06.2012 - 08.2012
  • Assistant Coach
  • Create daily practice schedules + Develop line-ups, game strategies, individual workouts & practice needs for athletes
  • Supervise athletes that reside on campus housing and report damages, maintenance, & security issues
  • Create duties with Head coaches + Ensure equipment meet regulations + Create a positive environment that encourages athletic achievement
  • Require each player to be accountable for actions on and off the field
  • Promote and help students during the college recruiting process.

Education

Associate of Arts - Exercise Physiology

OKLAHOMA BAPTIST UNIVERSITY
Shawnee
12.2013

High School Diploma -

PLANO EAST SENIOR HIGH
Plano, TX
05.2011

Skills

  • Advertising and marketing-promotional campaign management
  • Sales
  • PC competent: Google Applications, Salesforce & other CRMs, RingCentral, MindBody, Referrizer, ChatGPT- also quick learning
  • Customer experiences
  • Motivation- making sure I have a clear, transparent "WHY" or Purpose in someone's desire or need for services/products
  • Financial document control- payroll submissions, tracking KPIs, medical record organization
  • Time management- designing a cadence for the team to make work flow smooth and marketing within the proper timeline
  • Schedule management
  • Team training and development
  • Event management and promotion
  • Sales planning and implementation
  • Team leadership

Certification

  • National Academy of Sports Science PT
  • American Heart Association First Aid Cert

Interests

  • I enjoy helping others and giving back to the community
  • Enjoy participating in skateboarding and outdoor ventures for overall physical and mental well-being
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Growing herbs, vegetables, or fruits in home gardens
  • Adventure Travel
  • Loving 3 kids in my life- Cason, Waylon, & Teagan

Affiliations

Tiffany Cuban (wife to Mark Cuban)

I was granted the blessing of advising the Cuban family with helping her father gain better mobility, improve motor-function skills and coordination due to entering the oater stages of Alzheimer’s. Mrs. Cuban and her father came to me weekly for 1.5 years and have extended the referral to help me find my calling.

Timeline

General Manager

Restore Hyper Wellness
11.2024 - Current

Wholesale Investment Advisor

Diamond Acquisitions
08.2024 - 11.2024

Assisant GM/Sales Manager

Stretch Zone-Preston Hollow
01.2023 - 08.2024

Assistant Manager Keyholder

Amy Lynn Inc.
01.2021 - 01.2023

Commercial Talent

Jay Bitzer/ Rexel
12.2019 - 12.2019

Sales Team Lead

Maverick Windows
04.2019 - 01.2021

Humidor Manager

Elite Cigar Cafe
02.2017 - 04.2019

Professional Instructor/Coach/Assistant Manager

Southfork Sports Complex
08.2015 - 02.2017

Personal Trainer

National Academy of Sports Medicine Certification
05.2013 - 09.2013

Assistant Coach

Burkburnett Blacksox Summer League Baseball
06.2012 - 08.2012

Associate of Arts - Exercise Physiology

OKLAHOMA BAPTIST UNIVERSITY

High School Diploma -

PLANO EAST SENIOR HIGH

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