James Taylor

• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
• Replaced damaged, missing, or defective parts with new and refurbished components.
• Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
• Maintained accurate records of services performed and parts used for inventory management.
• Ensured compliance with safety regulations and manufacturer specifications during all repairs.
• Provided exceptional customer service by explaining technical issues and repair options clearly.
• Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
• Inspected and tested newly installed equipment to determine proper functionality and compliance with regulations.
• Headlight/Tail light and plastic restoration.

• Provided comprehensive support to internal teams, ensuring timely access to necessary resources and information.
• Facilitated communication between departments, promoting collaboration and knowledge sharing.
• Conducted training sessions for new staff on internal systems and procedures, fostering team development.
• Resolved customer complaints professionally, turning potentially negative experiences into opportunities for improvement and growth.
• Managed workflow to ensure timely completion of service requests, meeting or exceeding customer expectations.
• Managed service requests, prioritizing tasks to meet deadlines and client expectations.

• Coordinated timely replenishment of grocery items across departments to optimize sales.
• Managed inventory levels to ensure product availability and minimize stockouts.
• Trained new team members on inventory management systems and best practices for replenishment.
• Maintained a clean, well-stocked, and organized grocery environment through consistent adherence to store policies and procedures.
• Enhanced customer satisfaction by assisting with product location inquiries and providing friendly service.
• Provided exceptional customer service while performing grocery replenishment tasks, resulting in positive feedback from shoppers and management alike.
• Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
• Removed trash, swept, and mopped floors for professional appearance.
• Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
• Picked and packed order items.
• Operated cash register to accurately process and record customer payments.

• Responsible for all new and pre-owned vehicles coming to the dealership, checking for damages, and writing them up to go to the shop.
• Prepared vehicles for the front lot, CPO stickers, as-is buyers' guide, year model stickers and organized the parking lot.
• Improved customer satisfaction by promptly addressing concerns and providing effective solutions.
• Maintained detailed records of services performed, ensuring accuracy for billing purposes and future reference.
• Maintained high customer satisfaction standards to meet or exceed targets.

Held several positions in car business such as landtech, technician, paint shop prep associate, and internal advisor.