James Techau
Canal Fulton,OH
Summary
Experienced healthcare professional prepared to contribute to patient care and support. Adept at maintaining high standards, ensuring patient comfort, and executing tasks efficiently. Strong focus on teamwork, adaptability, and achieving outcomes. Skilled in patient communication, basic medical procedures, and maintaining clean, safe environment. Reliable, flexible, and ready to meet changing needs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CNA
Altercare
11.2024 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported needs of [Number]+ residents under long-term care.
Return Agent
ECS Tuning
04.2024 - 11.2024
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Delivered high-quality customer service by gathering feedback on product deficiencies.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Unloaded, inspected, and stored damaged and returned products.
- Reduced product loss by 11% over 1 year by maintaining secure environment and workflows.
- Documented returned product details in Spreadsheet inventory tracking system.
- Operated electric pallet jack, forklift and manlift.
- Provided documentation and calculations to support inventory distribution decisions.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
Assistant Store Manager
Rite Aid
01.2023 - 04.2024
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Hms
Sam's Club
09.2022 - 01.2023
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Guaranteed customer satisfaction by quickly delivering orders.
- Packaged and stored food products following proper handling and preservation methods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Monitored and maintained required food temperatures for safety.
Education
High School Diploma -
NorthWest Highschool
Canal Fulton, OH05.2022
Skills
- Customer service
- Communication skills
- Time management
- Guest services
- Leadership
- Documentation review
- Leadership Experience
- Leadership Training
- Cash Handling
- Cashiering
- Management Experience
- Inventory Control
- Inventory Management
- Shipping procedures
- Complaint Handling
- Sales experience
- Adaptability and Flexibility
- Payment Processing
- Data Entry
- Organizational Skills
- Problem-solving abilities
- Excellent Communication
- Multitasking
- Patient care
- Vital signs monitoring
- Bathing assistance
- HIPAA compliance
- Feeding assistance
- Dressing assistance
- End-of-life care
- Emotional support
- Emergency response
- Clinical documentation
- Medication administration
- Health monitoring
- Complex Problem-solving
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Timeline
CNA
Altercare
11.2024 - Current
Return Agent
ECS Tuning
04.2024 - 11.2024
Assistant Store Manager
Rite Aid
01.2023 - 04.2024
Hms
Sam's Club
09.2022 - 01.2023
High School Diploma -
NorthWest Highschool
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