James Tejada
Doral,FL
Summary
Diligent customer service professional accustomed to working independently and collaboratively in direct response to customer care and support requirements. Communicates well with others and maintains accurate records. Decisive problem solver with enthusiastic attitude and desire to please consumers.
Overview
4
4
years of professional experience
Work History
Sales Associate
Finish Line
Doral, FL
08.2023 - Current
- Greeted customers and provided exceptional customer service
- Assisted customers with product selection, sizing and styling
- Provided accurate information about products, prices and services
- Processed transactions using a point-of-sale system
- Maintained up-to-date knowledge of store merchandise and policies
- Built relationships with customers to encourage repeat business
- Organized stockroom shelves according to size, color or style
- Restocked shelves as needed to ensure sufficient inventory levels
- Conducted inventories on a regular basis to track stock levels
- Handled customer complaints in a professional manner
- Developed promotional strategies to increase sales volume
- Scheduled shifts for fellow associates during peak traffic times
- Suggested ideas for improving store operations and increasing profits
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change
- Maintained cleanliness of store environment including floors, windows, displays
- Helped customers find specific products, answered questions and offered product advice.
- Counted and balanced cash drawer at the beginning and end of shift.
- Assisted customers with their inquiries about banking services.
- Verified all transactions were accurate, signed off on documents, and recorded discrepancies.
Footwear Specialist
Dicks Sporting Good
Doral, FL
02.2024 - 08.2024
- Assisted in maintaining and organizing the footwear section of the store.
- Provided customers with product knowledge and expertise on various types of shoes.
- Maintained inventory levels by ordering new products as needed.
- Demonstrated a high level of customer service at all times.
- Performed daily tasks including restocking shelves, cleaning displays, and dusting merchandise.
- Answered questions from customers regarding product features, benefits, warranties.
- Collaborated with other departments within the company to promote cross-selling initiatives.
- Counted and balanced cash drawer at the beginning and end of shift.
- Verified all transactions were accurate, signed off on documents, and recorded discrepancies.
- Processed customer payments by cash or credit card accurately and efficiently.
- Provided excellent customer service to ensure a positive customer experience.
CSR
Dominoes Pizza
Doral, Fl
06.2022 - 09.2022
- Answered inbound calls to greet and assist customers with various needs and questions
- Relayed new and relevant information to customers and followed up on promises
- Returned customer calls and responded to inquiries and complaints
- Built strong knowledge of product line to assist customers in selecting products
- Customized pizza with sauce and cheese variations and assortment of toppings to meet customer specifications
- Followed portion control charts and recipe cards to produce quality pizzas in line with cost management standards.
- Processed customer payments by cash or credit card accurately and efficiently.
- Reconciled accounts in order to identify errors or discrepancies in accounting records.
- Kept work area neat and organized at all times.
- Handled money according to company policy.
Electronics Specialist
Vimo International
Doral, Fl
08.2020 - 01.2021
- Communicated with customers regarding lifestyle, budget and product preferences to assist with informed decision-making
- Explained warranties and service contracts to customers before completing purchases
- Assisted customers on sales floor by directing to product locations, answering questions, providing updated pricing and promoting featured products and sales
- Provided detailed comparisons on cellphone models and accessories
- Greeted customers and initiated conversations to assess needs and provide service.
- Counted and balanced cash drawer at the beginning and end of shift.
- Assisted customers with their inquiries about banking services.
Education
Associate of Arts - Finance
Florida International University
Miami, FL05-2027
High School Diploma -
Divine Savior Academy
Doral, FL05.2023
Skills
- Customer service
- Product knowledge
- Call escalation
- Customer consulting
- Product sales
- Returns processing
- Drawer balancing
- Cash Register Operation
Languages
- English, Advanced
- Spanish, Advanced
Affiliations
leadership skills recruiting new members, while also leading new philo events such as fundraisers and different sporting events to raise and fund money for our program
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Footwear Specialist
Dicks Sporting Good
02.2024 - 08.2024
Sales Associate
Finish Line
08.2023 - Current
CSR
Dominoes Pizza
06.2022 - 09.2022
Electronics Specialist
Vimo International
08.2020 - 01.2021
Associate of Arts - Finance
Florida International University
High School Diploma -
Divine Savior Academy