James Telley
Fayetteville ,NC
Summary
Talented security professional skilled at conducting building patrols, securing entrances and exits, and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Overview
23
23
years of professional experience
Work History
Security Guard Officer
Special Security Patrol LLC.
Fayetteville, NC
09.2022 - Current
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported irregularities such as fire and safety hazards to maintenance.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Monitored employee activities, confirming compliance with security regulations.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Permitted entry with escort for approved persons into secure locations.
- Checked and verified photo identification prior to granting facility access.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Team Associate
Walmart
Spring Lake, NC
06.2019 - 08.2022
- Operated finishing tool to prepare products for inspections and packaging.
- Led production meetings to provide reports to management.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Collaborated with engineering teams to improve production efficiency.
- Assisted customers in selecting merchandise best suited to needs.
- Continuously checked products for quality assurance according to strict guidelines.
- Addressed and resolved customer complaints in polite and professional manner.
- Learned all required tasks quickly to maximize performance.
- Created appealing displays for routine arrangements and special promotions.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
- Assisted with inventory counts and stocking of merchandise.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Food and Beverage Manager
Holiday Inn Bordeaux
Fayetteville, NC
02.2000 - 07.2019
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Loaded and operated beverage dispensing equipment such as [Type] and [Type].
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
- Managed bar and wait staff and directed hiring program.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Oversaw proper disposal of unused and tainted beverage stock, adhering to related health and safety guidelines.
- Used [Software] to record ordering data and created organization and room storage system.
- Resolved customer complaints involving food or beverage quality and service.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
- Maintained highest standards for beverage quality and service.
Education
Associate of Business Administration -
Bellevue University
Bellevue, NE06.2024
Skills
- Security Operations Experience
- Legal Requirements
- Data Logging
- Keen Observer
- De-Escalation Techniques
- Basic First Aid
- Federal and State Regulation Compliance
- Legible Report Writing
- Adaptable and Flexible
- Activity Logging and Reporting
- Interpersonal Skills
- Maintenance Requirements
- Facility and Grounds Patrol
- Employee and Visitor Screening
- Superior Customer Service
- Detailed Activity Logs
- Corporate Social Responsibility
- File and Records Management
- Reading Comprehension
Timeline
Security Guard Officer
Special Security Patrol LLC.
09.2022 - Current
Team Associate
Walmart
06.2019 - 08.2022
Food and Beverage Manager
Holiday Inn Bordeaux
02.2000 - 07.2019
Associate of Business Administration -
Bellevue University
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