JAMES TERMINE
Lombard,IL
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
7
7
years of professional experience
Work History
Relocation Account Specialist
Fleetcor
04.2022 - 10.2024
- Conducted research on local areas to provide information about neighborhoods, schools and recreational activities for incoming personnel
- Managed insurance funds for families that have been displaced from their home due to natural disasters and any home damages
- Provided customer service to families with little to no notice
- Utilized problem-solving skills to resolve issues that arose during the relocation process
- Negotiated with vendors to ensure cost-effective and timely delivery of relocation services
- Maintained detailed records of all relocation transactions to ensure accuracy in billing processes
- Prepared detailed reports summarizing all aspects of completed relocations as well as ongoing projects
- Conducted post-move follow-ups with clients to assess their satisfaction levels and gather feedback for continuous improvement efforts.
- Improved customer satisfaction ratings by consistently delivering outstanding service throughout the entire relocation process.
- Managed all aspects of client relocations, ensuring a seamless transition and minimal disruption to their lives.
- Assisted clients in navigating the complex process of international relocation, addressing any legal or cultural challenges that arose.
Client Service Manager
Tory Burch
01.2021 - 02.2022
- Actively sought out ways to improve the overall client experience while minimizing operational costs
- Developed creative strategies for resolving difficult customer service issues
- Provided training and mentorship to junior staff members on best practices for customer service excellence
- Worked closely with senior management teams on strategic initiatives designed to maximize customer satisfaction ratings
- Demonstrated ability to build and maintain client relationships through excellent customer service skills
- Analyzed customer feedback surveys and implemented changes accordingly
- Utilized strong organizational and problem-solving skills to prioritize tasks efficiently
Cashier Manager
Home Depot
08.2019 - 12.2021
- Balanced cash registers by counting cash, depositing funds, and determining end-of-day balance
- Reconciled daily cash receipts and maintained accuracy of all financial transactions
- Assisted in resolving customer complaints related to purchases or returns in a timely manner
- Resolved customer complaints in a timely and effective manner
- Addressed customer complaints and restored customer satisfaction by quickly resolving concerns
- Trained new cashiers on the use of point-of-sale systems, including proper handling of money, credit card transactions, gift cards, coupons
- Monitored daily operations of the checkout area to ensure smooth operation during peak hours
Insurance Sales Agent
Lloyd Agencies
03.2018 - 04.2019
- Utilized effective communication skills to build trust with potential clients and close deals
- Prepared quotes and proposals based on clients' requirements and needs
- Processed payments from customers in accordance with established payment methods
- Generated new sales, retained existing members and grew book of business through multiple product offerings
- Analyzed customer data to identify suitable insurance options
- Responded promptly to customer inquiries regarding product availability or pricing
- Built relationships with potential clients to increase sales
Education
High School Diploma -
Glenbard East High school
08.2017
Skills
- Real Estate Knowledge
- Taxation Understanding
- Global Mobility Expertise
- Strong Communication
- Problem Solving
- Vendor Management
- Team Collaboration
- Decision Making
- Customer Service
- Organizational Skills
- Data Analysis
- Account Administration
- Customer relationship development
- Document Management
- Microsoft Office proficiency
- Account updating
- Billing resolutions
- Research proficiency
Languages
English
Full Professional
Interests
- I like trying new recipes and food trends
- Animal Care
- Music
- DIY and Home Improvement
- Playing Sports
- Photography
Timeline
Relocation Account Specialist
Fleetcor
04.2022 - 10.2024
Client Service Manager
Tory Burch
01.2021 - 02.2022
Cashier Manager
Home Depot
08.2019 - 12.2021
Insurance Sales Agent
Lloyd Agencies
03.2018 - 04.2019
High School Diploma -
Glenbard East High school