James Terrell
St. Thomas,Pennsylvania
Summary
Seasoned Operations Manager and talented leader with 29 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
Work History
Operations Manager
Tractor Supply Company
07.2016 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
Operations Manager
The Home Depot Inc
06.2015 - 05.2016
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Education
Bachelor of Science - Business Administration
University of Phoenix
Tempe, AZ05.2006
Skills
Problem-Solving
Team Leadership
Operations Management
Customer Service
Employee relations and conflict resolution
Staff Training
Policies and procedures implementation
Staff Development
Performance Management
Timeline
Operations Manager
Tractor Supply Company
07.2016 - Current
Operations Manager
The Home Depot Inc
06.2015 - 05.2016
Bachelor of Science - Business Administration
University of Phoenix