James Terrell
The Spa Midtown
Memphis,TN
1
Certification
5
years of professional experience
Results-driven professional with 10+ years of experience in hospitality. Demonstrates exceptional interpersonal communication and critical thinking to enhance both client and business satisfaction.
Work History
Client Service Coordinator
3 Years- Nurtured and reinforced relationships with a diverse client base and membership program to ensure calming experiences while advocating effective treatment options.
- Managed schedules for multiple service providers via Boulevard, facilitating accurate bookings and balancing shared resources between service providers.
- Maintained position under two different ownerships, assisting in transitions as well as updating paper documentation to virtual.
- Clarified and resolved miscommunications/errors between clients, owner, or service providers regarding billing, scheduling, and services.
- Acted as an advocate for both the company's interests as well as those of clients, ensuring that all parties needs are met in a mutually beneficial manner.
- Collaborated directly with ownership in order to develop strategies for improving overall client engagement and retention, specifically with our membership program.
Bartender
11 Months- Memorized and prepared a variety of cocktails, ensuring high standards of quality and presentation.
- Excelled in navigating high-pressure environments while creating tailored experiences for each individual client.
- Maintained cleanliness and organization of bar area to enhance operational efficiency for both myself and peers.
- Reduced wait times for drinks by prioritizing orders without sacrificing client satisfaction.
- Performed opening and closing duties, such as printing sales reports, setting up for incoming shift, and preparing cash drawers.
Server
1 Year 2 Months- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Supported peers during peak hours, fostering a collaborative work environment.
- Trained new staff on menu knowledge and service protocols.
- Managed food and beverage orders efficiently using point-of-sale system.
Education
Bachelor of Arts - Musical Theatre
Skills
Adaptability and Critical Thinking
Proven Leadership Skills
Interpersonal Communication
Microsoft Suite
70 WPM
Certification
State of Tennessee Alcoholic Beverage Commission- 5 Year Server Permit
Timeline
Client Service Coordinator
The Spa Midtown
08.2023 - CurrentRead More
Bartender
The Pumping Station
09.2022 - 08.2023Read More
Server
Mulan Asian Bistro
08.2021 - 10.2022Read More
University of Tulsa
Bachelor of Arts from Musical Theatre
Read More