James Terrill
KELSO,WA
Summary
Dynamic owner/operator with a proven track record at Cowlitz Cabinets, excelling in operations management and customer relations. Enhanced brand awareness through strategic marketing and vendor negotiations, while fostering a positive work environment. Skilled in carpentry and committed to delivering high-quality results, ensuring compliance and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Owner/Operator
Cowlitz Cabinets
08.2020 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Contributed positively to the local community through involvement in various events or charitable organizations.
Lead Installer
Affordable Cabinets, Granite, and Floors
04.2017 - 07.2020
- Install a wide range of materials including but not limited to: Wall/Base Cabinets and trims, Stone countertops, Drywall, Flooring and base trim, 2x4 and 2x6 walls, various Siding (T-111, Hardie, Cedar shakes).
- Improved customer satisfaction by providing efficient and accurate installations.
- Reduced installation errors, implementing thorough quality control measures.
- Mentored junior installers, fostering a positive learning environment for skill development.
- Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
Carpenter
Reynolds Construction
04.2015 - 04.2017
- Framing and structural support (Repair and install beams, floor joists, frame walls/ doors, construct decks). Sheetrock installation and repair, Painting, Installation of laminate flooring and trim. General plumbing (Pex, ABS, PVC, Copper). Roofing (Light repair, patches, vent installation). Siding (T-111, hardie, Lp, Cedar shakes). General house remodel (New doors, new windows/sliders, sinks, receptacles, cabinets).
- Completed installations of building structures, trim, flooring, and cabinetry.
- Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
- Specialized in specific carpentry tasks such as framing, finish work, or restoration projects to provide clients with tailored services and high-quality results.
- Demonstrated close attention to detail to verify quality and accuracy of work.
Laborer
Pacific Tech Construction
09.2013 - 12.2014
- Roof tear off, and re-application (Shingle, TPO/EPDM, Torch down). Prepare materials and equipment for jobs in various locations. Perform residential and commercial leak repairs as necessary. Bid runs, dump runs, small engine repair, tool maintenance and carpentry. Handled shipping and receiving of tools and materials (often use of Forklift), and maintained shops cleanliness.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
Education
No Degree - HVAC/R
College of The Desert
Palm Desert, CA01.2010
Skills
- Operations management
- Documentation and reporting
- Customer contact (Online and In-person) Day-to-day and long-term scheduling Quote generation Book keeping/Taxes/Licensing Shipping/Receiving General construction: Cabinet install, Flooring, Framing, Tile, etc
- Framing and structural support (Repair and install beams, floor joists, frame walls/ doors, construct decks) Sheetrock installation and repair, Painting, Installation of laminate flooring and trim General plumbing (Pex, ABS, PVC, Copper) Roofing (Light repair, patches, vent installation) Siding (T-111, hardie, Lp, Cedar shakes) General house remodel (New doors, new windows/sliders, sinks, receptacles, cabinets)
- Relationship management
- Budget development
- Sales strategy development
- Vendor negotiation
- Regulatory compliance
- Finance management
- Strong work ethic
- Dependable and reliable
Timeline
Owner/Operator
Cowlitz Cabinets
08.2020 - Current
Lead Installer
Affordable Cabinets, Granite, and Floors
04.2017 - 07.2020
Carpenter
Reynolds Construction
04.2015 - 04.2017
Laborer
Pacific Tech Construction
09.2013 - 12.2014
No Degree - HVAC/R
College of The Desert
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