James Thagana
Powder Springs,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Direct Support Professional
Devereaux Behavioral Health
Kennesaw, GA
08.2023 - Current
- Issued medications from clinic dispensary and kept records using specified procedures.
- Instructed new employees on protocols to use when interacting with psychiatric patients.
- Assisted in the development of positive behavior supports within the classroom environment.
- Provided verbal prompts, physical guidance, or other forms of prompting when necessary.
- Assisted with building life and social skills useful for everyday activities and interactions.
- Attended review, progress and clinical team meetings.
- Collaborated with parents, teachers, school administrators, and other professionals to ensure successful implementation of interventions.
- Conducted intake interviews with new patients to complete forms, assess mental health condition or obtain treatment history.
- Assisted patients improve social relationships and engagement.
- Instructed staff members on how to implement behavioral interventions and utilize positive reinforcement strategies effectively.
- Developed and implemented behavior intervention plans based on individualized needs.
- Provided direct one-on-one instruction to children with autism in a variety of settings.
CDL Truck Driver
JB Hunt Transport
Atlanta, GA
04.2023 - 07.2024
- Processed shipment documents neatly and efficiently for each load.
- Ensured that cargo was properly secured in the trailer prior to departure from loading dock.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Drove 11 hours per day with average of 500 miles to achieve consistent on-time delivery.
- Provided customer service when delivering freight by answering questions related to products being delivered.
- Loaded, balanced and secured product to safely transport goods.
- Used ropes and blocks to safely secure cargo for transport.
- Improved project completion time, multi-tasking operations on heavy equipment and trucks.
- Loaded and unloaded cargo using appropriate equipment such as pallet jacks and forklifts.
- Communicated with dispatcher to relay and receive information about route changes and delays, quickly adjusting plans to maintain schedules.
- Provided top product shipment delivery quality control, eliminating downtime, and maximizing revenue.
- Presented order bills and collected payments for deliveries.
- Notified dispatchers about arrival times at destinations so that unloading schedules could be coordinated accordingly.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Hooked and unhooked trailers from tractor and converter dollies.
- Followed all applicable traffic laws and maintained safe driving practices at all times.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Completed transfers at hubs and final destinations to keep routes on schedule.
- Delivered goods to customers in a timely manner, ensuring accuracy of delivery.
- Delivered customer orders to homes and places of business within established time frames.
International Flight Kitchen Dispatcher
Lauch /Delta Airline
Atlanta, GA
07.2022 - 01.2023
- Assisted organizational efforts by filing, entering data and answering phones.
- Provided HR administrative assistance to management team.
- Maintained records of vehicle maintenance schedules and fuel usage.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
- Assisted with set up for social events and food deliveries.
- Entered data into computer systems to track dispatched items.
- Updated driver profiles with current contact information and certifications.
- Scheduled appointments for vehicle inspections, repairs or servicing as needed by dispatchers.
- Provided customer service support to clients seeking assistance with transportation services.
- Managed inventory of parts needed for emergency repairs while out on the road.
- Greeted guests and vendors to assist in navigating space.
- Analyzed data collected from previous trips in order to optimize future routes.
- Monitored radio communications between drivers, supervisors and dispatchers.
- Prepared documents for shipment including labeling packages according to destination requirements.
- Closely monitored dispatch board to triage and prioritize over 40 daily calls.
- Sent out drivers to assist 50 hourly callers based on locations, needs and worker availability.
Dispatcher Office Assistant
FSM
Atlanta, GA
02.2022 - 06.2022
- Assisted organizational efforts by filing, entering data and answering phones.
- Provided HR administrative assistance to management team.
- Maintained records of vehicle maintenance schedules and fuel usage.
- Performed accounting or financial analysis.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
- Assisted with set up for social events and food deliveries.
- Updated driver profiles with current contact information and certifications.
- Scheduled appointments for vehicle inspections, repairs or servicing as needed by dispatchers.
- Provided customer service support to clients seeking assistance with transportation services.
- Managed inventory of parts needed for emergency repairs while out on the road.
- Greeted guests and vendors to assist in navigating space.
- Analyzed data collected from previous trips in order to optimize future routes.
- Monitored radio communications between drivers, supervisors and dispatchers.
- Directed dispatching, routing, and tracking of 30 fleet vehicles.
- Directed dispatching, routing, and tracking of 30 fleet vehicles.
- Closely monitored dispatch board to triage and prioritize over 40 daily calls.
- Directed dispatching, routing, and tracking of 40 fleet vehicles.
- Directed dispatching, routing, and tracking of 50 fleet vehicles.
COVID-19 Screener
Picmed wellnes
Atlanta, GA
06.2021 - 03.2022
- Collaborated with other departments in order to develop efficient processes for conducting screenings.
- Donned and doffed personal protective equipment per company protocol to reduce spread of virus.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Offered protective masks and face shields to guests.
- Supported nursing staff in day-to-day operations.
- Attended training to validate or refresh basic professional skills.
- Provided emotional support to anxious or distressed patients during the screening process.
- Performed basic, non-invasive medical assistant duties.
- Administered temperature checks using non-contact thermometers for individuals entering the facility.
- Communicated professionally to explain COVID-19 screening procedures to staff members and visitors.
- Worked outdoors in extreme cold or heat to screen incoming visitors for COVID-19 symptoms.
- Assessed risk factors associated with potential exposures and communicated findings to healthcare providers.
- Screened employees and visitors using specific protocol and non-contact infrared thermometers.
Fuels Systems Foreman
PAE Federal
Baghdad, US EMBASSY Iraq
01.2016 - 12.2020
- Prepared daily route plans for drivers using GPS tracking systems.
- Managed scheduling conflicts between drivers and customers in a timely manner.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Directed investigations to verify and resolve customer or shipper complaints.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
- Negotiated with carriers and warehouse operators for services and preferential rates.
- Identified opportunities to reduce cost and improve productivity.
- Reviewed invoices from vendors for accuracy before authorizing payment.
- Trained new personnel on safety procedures, operating methods, and job duties.
- Directed and coordinated activities of workers engaged in loading, transporting, and distributing fuel products.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Conducted regular performance evaluations of employees under their supervision.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing [Task].
- Investigated accidents involving company vehicles or personnel while delivering fuel products.
- Examined invoices and shipping manifests for conformity to tariff and customs regulations.
- Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
- Monitored product import or export processes to verify compliance with regulatory or legal requirements.
- Analyzed market trends in order to identify opportunities for improvement in distribution services.
- Maintained records of fuel product deliveries, orders, payments, and other related documents.
- Participated in local industry events such as trade shows or conferences representing the organization's fuels distribution services.
- Established transportation cost standards and economical shipping practices.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Established or monitored specific supply chain-based performance measurement systems.
- Created and enforced policies and procedures for entire logistics team.
Fuels Distribution Supervisor
DYNCORP International, U S ARMY BASE, LOGCAP IV
Kandahar, Afghanistan
12.2010 - 12.2015
- Prepared daily route plans for drivers using GPS tracking systems.
- Managed scheduling conflicts between drivers and customers in a timely manner.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Directed investigations to verify and resolve customer or shipper complaints.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
- Negotiated with carriers and warehouse operators for services and preferential rates.
- Identified opportunities to reduce cost and improve productivity.
- Reviewed invoices from vendors for accuracy before authorizing payment.
- Trained new personnel on safety procedures, operating methods, and job duties.
- Directed and coordinated activities of workers engaged in loading, transporting, and distributing fuel products.
- Implemented on-the-job training activities to cross-train employees on various tasks.
Education
Some College (No Degree) - FAA Flight Dispatcher License
Atl Aircraft Dispatcher Academy
Atlanta, GAAssociate of Applied Science - Nursing
Chattahoochee Technical College
Marietta, GASkills
- ADL Support
- Direct Patient Care
- Progress Documentation
- Chronic Disease Management
- Behavioral Management
- Appointment Scheduling
- Care Delivery
- Client Documentation
- Transportation
- Healthcare
- Knowledge of State Regulations
- Behavior Redirection
- First-Aid and CPR
- Crisis Management
- Client Support
Languages
English
Professional
swahili
Professional
References
References available upon request.
Timeline
Direct Support Professional
Devereaux Behavioral Health
08.2023 - Current
CDL Truck Driver
JB Hunt Transport
04.2023 - 07.2024
International Flight Kitchen Dispatcher
Lauch /Delta Airline
07.2022 - 01.2023
Dispatcher Office Assistant
FSM
02.2022 - 06.2022
COVID-19 Screener
Picmed wellnes
06.2021 - 03.2022
Fuels Systems Foreman
PAE Federal
01.2016 - 12.2020
Fuels Distribution Supervisor
DYNCORP International, U S ARMY BASE, LOGCAP IV
12.2010 - 12.2015
Some College (No Degree) - FAA Flight Dispatcher License
Atl Aircraft Dispatcher Academy
Associate of Applied Science - Nursing
Chattahoochee Technical College
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