Quality-focused Principal Consultant successful at managing customer expectations and delivering exceptional results built on extensive industry knowledge and both hands-on and leadership skills.
Overview
26
26
years of professional experience
Work History
Associate Architect
Virtusa
02.2016 - 07.2023
Worked in IT for major fast-food corporation helping migrate entire data center from Dallas to Philadelphia
Helped upgrade and stabilized infrastructure to System Center 2012 (SCCM)
Worked closely with business partners to establish greater than 98% health of system center clients across 190,000 agents
Drove business improvements utilizing new features of System Center 2012 platform
Became lead engineer over all of support operations
For last 5 years worked remotely for major insurance company based in New York
Helped drive expansion of manageability solutions including Tanium and SCCM
Upgraded both Tanium and SCCM to latest versions based on release cycle
Migrated workloads from SCCM to Tanium including application deployment packages
Created and ran POC for Tanium Threat Response
Provided Tier 3 support for both Tanium and SCCM
Worked on the Architecture team providing critical data analysis and automation scripting to facilitate business process
Helped drive movement to MDM and modern management utilizing Azure, MECM, Autopilot and Intune.
Enterprise Solution Architect
Netrix LLC
10.2013 - 09.2015
Helped Netrix LLC develop a holistic System Center solution practice
Helped develop the System Center strategy for 2014 and 2015
Deployed multiple complex architectures that involved full SC integration
Developed custom solutions under NDA that involved SC form and class extensions, custom dashboards and reporting and enterprise automation/integration.
Principal Consultant
Acceleres
10.2012 - 10.2013
Provided Architecture, Solution Delivery and Consulting services for medium-sized businesses and enterprise level customers
Primarily focused on IT services such as monitoring, configuration management and data center automation
Provided training services for Avanade and MS Involve among others for System Center Orchestrator, Windows Server 2012, Hyper-V, Hyper-V Network Virtualization, Virtual Machine Manager and Powershell in Windows Server 2012.
Principal Solutions Architect
Microsoft Corporation
06.2011 - 02.2012
Developed fully qualified SOA based architecture for an enterprise automation platform capable of enabling automated provisioning and deployment, security management, incident and problem management and application workflow automation
Published gap analysis and recommendations for automation architecture based on internal and industry research
Gap analysis recommendations were based on best of breed technologies for a given architectural component which included both Microsoft and 3rd party technologies
Developed 3 year manageability roadmap for Microsoft IT for senior IT leadership approval to enable successful adoption and transition to cloud-based SAAS architecture for all of Microsoft IT current infrastructure
Developed holistic strategy to ensure manageability integration with emerging cloud and Azure adoption within Microsoft IT including tactical and long term execution plans.
Director of IT
Microsoft Corporation
12.2007 - 05.2011
Managed team of system engineers responsible for delivering datacenter manageability tools based on System Center to MSIT
Drove enterprise architecture for entire manageability offering in Microsoft IT
Responsible for managing Microsoft IT relationship with System Center product group through VP QBR’s, First and Best programs and IT Showcase engagements
Helped lead large scale IT effort to get entire infrastructure patch compliant within 95% of datacenter assets
Worked on MS wide manageability v-team responsible for establishing core strategies, performing mind share and aligning product asks based on business needs.
Senior Windows Strategist
Opsware, Inc.
05.2007 - 11.2007
Implemented server automation solutions at a number of large enterprises to enable customers to fully automate server provision, patching, software delivery and auditing
Worked closely with VP of Development to make architectural and strategic changes to product suite in order to better address industry needs in datacenter automation, specifically around Windows product strategy.
System Engineering Manager
Microsoft Corporation
08.2004 - 04.2007
Established 3 – 4 year manageability and monitoring strategy utilizing System Center suite of products to enable MSN to grow to nearly 250,000 servers globally by creating automation in the areas of Deployment, Provisioning, Incident Management, Problem Management, Capacity Planning, Configuration Management and Change Management
Drove Windows Enterprise Management Division product strategy to meet the needs of large scale Windows customers which has created increased scalability (nearly double) of products like Microsoft Operations Manager
Implemented solutions responsible for monitoring and managing over 30,000 Windows servers that provide MSN services globally to our customers which allows MSN to maintain nearly 99% availability across its services
Created integration technologies that help MSN business lines to both become profitable and make informed business decisions relating to infrastructure, instrumentation, capacity planning, peering, change management and process engineering.
Senior System Engineer
Microsoft Corporation
10.1998 - 08.2004
Implemented and supported newly established monitoring and incident management systems for MSN
Helped operations establish monitoring standards, worked with Product Groups on instrumentation best practices and helped establish and refine Service Operations Center incident management processes.
Support Engineer
Elecom Corporation
06.1997 - 11.1998
Provided technical support for all customers of a start up company specializing in e-commerce procurement software
Implemented corporate IT systems such as email, RAS, network as well as internet web presence infrastructure.
Education
B.S Computer Information Systems -
Devry University
Addison, IL
Skills
Senior Solution Architect with extensive experience in implementing large scale, complex business solutions with a primary focus on IT Workflow, Monitoring and Manageability products