Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leidy Llanas

TEXAS CITY,TX

Summary

Dedicated Store Manager with more than 3 years in store management. Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost store sales. Dedicated to hiring top-notch sales associates and assuring that store operations run smoothly. Organized and effective at encouraging staff cooperation and productivity. Store Manager driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction. High-performing Store Manager familiar with managing a range of personalities. Experience with stand-alone stores and ones in a mall environment. Store Manager specializing in managing small high-end boutiques. Polished professional who trains employees on exceptional customer service etiquette and sales techniques.

Overview

13
13
years of professional experience

Work History

Assistant Store Manager

Tommy Hilfiger
01.2023 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Sales Associate, Supervisor, Store manager

Papaya Clothing
03.2013 - 01.2023
  • Completed 15-20 performance reviews each quarter, offering praise and recommendations for improvement.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Supervised a team of 20 associates.
  • Reduced employee turnover by 28% through involving employees in decisions that affect their jobs and the overall direction of the company whenever possible.
  • Established project control procedures such as project forecasts and cash flow projections.
  • Reduced average contract expenses by 5% through aggressive negotiations with vendors.
  • Compiled and drafted [Number] [Report type] reports each [Time period] .
  • Conducted Sales Report analysis and incorporated findings by Increasing store sales by 8%.

Customer Service Associate

Big League Dreams
01.2012 - 06.2014
  • Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

Education

High School Diploma - undefined

Dickinson High School
3800 Baker Dr, Dickinson, TX 77539
2010

Associate of Applied Science - Business Administration with Emphasis in Office Management

San Jacinto College Central
8060 Spencer Hwy, Pasadena, TX 77505

Skills

  • Excellent customer service skills
  • Hourly shift management
  • Personnel development
  • Merchandising
  • Bank deposit procedures
  • Customer-oriented
  • Staff training and development
  • Goal-oriented
  • Store displays
  • Staff training and development

Timeline

Assistant Store Manager

Tommy Hilfiger
01.2023 - Current

Sales Associate, Supervisor, Store manager

Papaya Clothing
03.2013 - 01.2023

Customer Service Associate

Big League Dreams
01.2012 - 06.2014

High School Diploma - undefined

Dickinson High School

Associate of Applied Science - Business Administration with Emphasis in Office Management

San Jacinto College Central

Similar Profiles

CREATE PROFILE
Leidy Llanas