Leidy Llanas
TEXAS CITY,TX
Summary
Dedicated Store Manager with more than 3 years in store management. Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost store sales. Dedicated to hiring top-notch sales associates and assuring that store operations run smoothly. Organized and effective at encouraging staff cooperation and productivity. Store Manager driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction. High-performing Store Manager familiar with managing a range of personalities. Experience with stand-alone stores and ones in a mall environment. Store Manager specializing in managing small high-end boutiques. Polished professional who trains employees on exceptional customer service etiquette and sales techniques.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Tommy Hilfiger
Texas City, TX
01.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Sales Associate, Supervisor, Store manager
Papaya Clothing
5885 Gulf Fwy, Texas City, TX 77591
03.2013 - 01.2023
- Completed 15-20 performance reviews each quarter, offering praise and recommendations for improvement.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Supervised a team of 20 associates.
- Reduced employee turnover by 28% through involving employees in decisions that affect their jobs and the overall direction of the company whenever possible.
- Established project control procedures such as project forecasts and cash flow projections.
- Reduced average contract expenses by 5% through aggressive negotiations with vendors.
- Compiled and drafted [Number] [Report type] reports each [Time period] .
- Conducted Sales Report analysis and incorporated findings by Increasing store sales by 8%.
Customer Service Associate
Big League Dreams
1150 Big League Dreams Pkwy, League City, TX 77573
01.2012 - 06.2014
- Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Education
High School Diploma - undefined
Dickinson High School
3800 Baker Dr, Dickinson, TX 775392010
Associate of Applied Science - Business Administration with Emphasis in Office Management
San Jacinto College Central
8060 Spencer Hwy, Pasadena, TX 77505Skills
- Excellent customer service skills
- Hourly shift management
- Personnel development
- Merchandising
- Bank deposit procedures
- Customer-oriented
- Staff training and development
- Goal-oriented
- Store displays
- Staff training and development
Timeline
Assistant Store Manager
Tommy Hilfiger
01.2023 - Current
Sales Associate, Supervisor, Store manager
Papaya Clothing
03.2013 - 01.2023
Customer Service Associate
Big League Dreams
01.2012 - 06.2014
High School Diploma - undefined
Dickinson High School
Associate of Applied Science - Business Administration with Emphasis in Office Management
San Jacinto College Central