Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Thomas

Phenix City,AL

Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Goal Oriented professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a position that is customer facing where I can utilize my skills and experience to add immediate value to a strong organization.

Overview

17
17
years of professional experience

Work History

Customer Account Manager

Aaron's Sales And Leasing
11.2024 - Current
  • Collaborated with cross-functional teams to develop strategic plans for improving overall customer experience.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Established performance and service goals and held associates accountable for individual performance.

Field Service Technician

MasTec
08.2022 - 11.2024
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Operated hand tools and power equipment according to company safety procedures.
  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.

Supervisor

Cherokee Town & Country Club
01.2018 - 06.2024
  • Train new hires
  • Keep Inventory
  • Maintain daily tasks and goals

Cashier

Dunkin Donuts
07.2015 - 11.2019
  • Provide friendly customer service
  • Collect Payment

Cook/Shift Manager

Krystal
10.2008 - 05.2017
  • Manage morning/night shift
  • Count down safe/registers/handled deposit drops
  • Maintain smooth running shifts
  • Reached targeted sales for each shift
  • Count inventory

Education

Bachelor of Science - Cybersecurity

Columbus State University
Columbus, GA

Skills

  • Excellent customer service
  • Outlook
  • Microsoft Suites
  • ZenDesk
  • Cold calling
  • Microsoft Teams
  • Slack
  • SalesForce
  • CRM proficiency
  • Sales tactics
  • Performance tracking
  • Client relationship building

Timeline

Customer Account Manager

Aaron's Sales And Leasing
11.2024 - Current

Field Service Technician

MasTec
08.2022 - 11.2024

Supervisor

Cherokee Town & Country Club
01.2018 - 06.2024

Cashier

Dunkin Donuts
07.2015 - 11.2019

Cook/Shift Manager

Krystal
10.2008 - 05.2017

Bachelor of Science - Cybersecurity

Columbus State University

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