James Thomas
Sale's
Knoxville,Tennessee
Summary
Dynamic sales professional with a proven track record at Dillards Department Store, excelling in customer engagement and relationship building. Achieved consistent sales targets through strategic product recommendations and exceptional service. Skilled in problem-solving and retail operations, fostering a positive shopping environment that enhances customer loyalty and satisfaction.
Overview
2026
2026
years of professional experience
Work History
Sales Associate
Dillards Department Store
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used in-store system to locate inventory and place special orders for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Recommended complementary purchases to customers, increasing revenue.
Asset Protection Associate
Walmart
03.2025 - 01.2026
- Wrote reports for internal and external crime, burglary, or theft.
- Maintained a secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.
- Improved asset recovery rates with meticulous documentation and tracking of inventory discrepancies.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
- Developed strong relationships with local law enforcement agencies, enhancing collaboration efforts in combating retail crime trends within the community.
- Kept patrons and employees safe and from criminal activity.
- Enhanced customer trust by promptly addressing their concerns related to security and safety.
- Assisted law enforcement in the apprehension of shoplifters, providing necessary evidence and documentation for successful prosecutions.
- Collaborated with store management to align security measures with overall business objectives.
- Controlled reduction of loss inventory by protecting company assets.
- Increased awareness of potential risks among staff members through ongoing communication, fostering a culture of vigilance against theft and fraud.
- Contacted local authorities and apprehended shoplifters.
- Coordinated with law enforcement and legal teams on cases of theft and fraud, leading to successful resolution of incidents.
- Investigated and reported any suspicious activity to local law enforcement and store management to obtain quick response.
- Advised on layout of high-value items to minimize risk of theft, leading to noticeable reduction in losses.
Education
Bachelor of Science - Theology
08.2017
I have a GPA of 3.95
Skills
Product sales
Customer service
Sales development
Customer needs assessment
Teamwork and collaboration
Listening skills
Time management
Multi-tasking strength
Business development
Problem-solving
Problem-solving skills
Relationship building
Promotional support
Client service
Goal oriented
Sales expertise
Excellent people skills
Reliable and punctual
Verbal/written communication
Flexible schedule
Exceptional customer service
Negotiation tactics
Relationship selling
Meeting deadlines
Display setup
Retail store operations
Task prioritization
Outgoing personality
Strategic planning
Store opening and closing
Sales trends
Complex Problem-solving
Conflict resolution
Adapt to diverse groups
Persuasion techniques
Professional demeanor
Expert in subject
Friendly and outgoing
Customer engagement
Client retention strategies
Verbal and written communication
Reading comprehension skills
Exceeds sales goals
Goal tracking
Service oriented
Written and oral communication skills
Energetic self-starter
Superb time management
Calm demeanor
Retail loss prevention
Excellent communication skills
Timeline
Asset Protection Associate - Walmart
03.2025 - 01.2026
Sales Associate - Dillards Department Store
JD Price Theological Bible College - Bachelor of Science, Theology