James Thomas
Sale's
Knoxville,Tennessee
Summary
Dynamic sales professional with a proven track record at Dillards Department Store, excelling in customer engagement and relationship building. Achieved consistent sales targets through strategic product recommendations and exceptional service. Skilled in problem-solving and retail operations, fostering a positive shopping environment that enhances customer loyalty and satisfaction.
Overview
2026
2026
years of professional experience
Work History
Sales Associate
Dillards Department Store
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used in-store system to locate inventory and place special orders for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Recommended complementary purchases to customers, increasing revenue.
Asset Protection Associate
Walmart
03.2025 - 01.2026
- Wrote reports for internal and external crime, burglary, or theft.
- Maintained a secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.
- Improved asset recovery rates with meticulous documentation and tracking of inventory discrepancies.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
- Developed strong relationships with local law enforcement agencies, enhancing collaboration efforts in combating retail crime trends within the community.
- Kept patrons and employees safe and from criminal activity.
- Enhanced customer trust by promptly addressing their concerns related to security and safety.
- Assisted law enforcement in the apprehension of shoplifters, providing necessary evidence and documentation for successful prosecutions.
- Collaborated with store management to align security measures with overall business objectives.
- Controlled reduction of loss inventory by protecting company assets.
- Increased awareness of potential risks among staff members through ongoing communication, fostering a culture of vigilance against theft and fraud.
- Contacted local authorities and apprehended shoplifters.
- Coordinated with law enforcement and legal teams on cases of theft and fraud, leading to successful resolution of incidents.
- Investigated and reported any suspicious activity to local law enforcement and store management to obtain quick response.
- Advised on layout of high-value items to minimize risk of theft, leading to noticeable reduction in losses.
Education
Bachelor of Science - Theology
08.2017
I have a GPA of 3.95
Skills
Product sales
Timeline
Asset Protection Associate - Walmart
03.2025 - 01.2026
Sales Associate - Dillards Department Store
JD Price Theological Bible College - Bachelor of Science, Theology