James Thomas
Ann Arbor,MI
Summary
Healthcare support professional with experience in hospital care, pharmacy operations, dental assisting, patient care, and academic lab support. Strong background in patient communication, documentation, fast-paced environments, and adapting to changing systems including EMR platforms and healthcare technology. Known for reliability, professionalism, and learning new processes quickly. Seeking remote, hybrid, or onsite opportunities in healthcare administration, patient services, scheduling, operations, or clinical support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Clinical Professor
University of Detroit Mercy School of Dentistry
10.2023 - 11.2024
- Supported instructional and clinical learning environments in organized academic settings.
- Assisted students and faculty.
- Maintained professionalism, communication, and workflow support.
Dental Assistant
Family Dentistry at Cherry Hill
04.2021 - 01.2023
- Assisted providers during patient procedures.
- Prepared treatment rooms, instruments, and patient materials.
- Supported scheduling flow and maintained sterilization and compliance standards.
- Enhanced patient experience.
Pharmacy Technician
CVS Pharmacy
03.2020 - 03.2021
- Assisted customers in high-volume retail pharmacy setting.
- Supported prescription intake, pickup, drive-thru, inventory counts, and workflow queues.
- Helped coordinate COVID-19 testing and immunization operations.
- Maintained accuracy, confidentiality, and patient service standards.
Patient Care Technician
St. Joseph Mercy Hospital
09.2019 - 03.2020
- Assisted patients with daily care needs in hospital environment.
- Documented patient information accurately.
- Supported nursing staff and clinical workflow.
- Maintained safety and patient-centered care standards.
Education
Concordia University
Ann Arbor, MIWashtenaw Community College
Ann Arbor, MIMacomb Community College
Clinton Township, MISkills
- Patient Relations
- Scheduling & Coordination
- Medical Documentation
- EMR / Healthcare Systems
- HIPAA Compliance
- Trained in Phlebotomy
- Pharmacy Workflow
- Administrative Support
- Team Communication
- Detail-oriented Execution
- Multitasking in Fast-Paced Settings
- Inventory / Organization
- Customer Service
Certification
- Certified Patient Care Technician II
BLS Training
OSHA Training
FEMA Training
EMT Taining (former)
Timeline
Clinical Professor
University of Detroit Mercy School of Dentistry
10.2023 - 11.2024
Dental Assistant
Family Dentistry at Cherry Hill
04.2021 - 01.2023
Pharmacy Technician
CVS Pharmacy
03.2020 - 03.2021
Patient Care Technician
St. Joseph Mercy Hospital
09.2019 - 03.2020
Concordia University
Washtenaw Community College
Macomb Community College