James Thompson
Fayetteville,North Carolina
Summary
Competitive Route Sales Representative with strong background providing customers with specific products to address needs and requirements. Effective in handling orders and verifying delivery of accurate shipments in alignment with strict schedules. Innovative and focused professional polished in maintaining accurate records of sales, developing leads and prospects and resolving customer issues. Service-oriented driver with 15 years of experience delivering products and services to customers. Intelligent, fast learner quickly memorizes delivery areas, finds destinations and explains latest product information. Excellent time management skills to deliver on time.
Overview
17
17
years of professional experience
Work History
Route Sales Representative
Frito Lay
04.2021 - Current
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Analyzed sales and customer data to identify buying trends and offer recommendations.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Immediately addressed problems with customers to promote speedy resolution.
- Collaborated with customers to identify needs and provided catered solutions
- Displayed products properly at customer sites and according to company specifications and policies.
- Represented wide range of products and brands.
- Developed and implemented promotional strategies to boost sales and customer loyalty.
- Operated delivery vehicles safely and efficiently.
- Completed daily pre- and post-trip vehicle inspections.
- Maintained positive relationships with customers to promote continued business opportunities.
Route Sales Supervisor
Krispy Kreme
02.2009 - 04.2021
- Sold product to existing and new customers along assigned routes.
- Scheduled route salesman and routes.
- Coached new employees on company standards.
- Increased local company profit by meeting and exceeding sales goals.
- Motivated and educated sales team of 12 people on regular basis.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Developed and implemented strategies to increase sales and improve customer service.
- Monitored daily sales performance and provided feedback to each team member.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Developed and enforced policies and procedures for compliance with company policies.
- Negotiated more favorable rates and delivery times with vendors.
Electrician Helper
T&N Electric
10.2008 - 12.2008
- Pulled wire through conduits and through holes in walls and floors.
- Worked under supervision of Journeyman Electrician to learn trade and develop electrical knowledge.
- Organized materials and tools in to maintain clean and neat work areas.
- Complied with safety standards and codes per National Electrical Code.
- Tested electrical systems and continuity of circuits in electrical wiring, equipment and fixtures using various testing devices.
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
- Read and interpreted blueprints and electrical schematics to determine layout of electrical systems.
- Followed safety procedures to maintain safe work environment.
- Cleaned and organized job sites before and after jobs to maintain safety and efficiency of work environment.
Supervisor of Operations
Venture Milling
11.2006 - 10.2008
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Education
High School Diploma -
Terry Sanford High School
Fayetteville, NC06.2005
Skills
- Route Management
- Product Merchandising
- Requirements Analysis
- Territory Development
- Sales Development
- Safe Vehicle Operation
- Sales Forecasting
- Route Planning
- Account Development
- Product Promotions
- Issue Resolution
- Effective Communication
- Adaptability
- Problem Solving
- Self-Motivation
- Active Listening
- Organizational Skills
- Time Management
- Attention to Detail
- Revenue Generation
- Clean MVR
Accomplishments
- 10 Year Safe Driving Award
- Rookie of the Year Award
- Winning with Pride Sales Award
- Safety Captain
Timeline
Route Sales Representative
Frito Lay
04.2021 - Current
Route Sales Supervisor
Krispy Kreme
02.2009 - 04.2021
Electrician Helper
T&N Electric
10.2008 - 12.2008
Supervisor of Operations
Venture Milling
11.2006 - 10.2008
High School Diploma -
Terry Sanford High School