Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

James Thompson

Cornelius,NC

Summary

Focused Project Manager adept at planning, directing and maintaining continuous operations managing the implementation of new, expansion and renewal contracts. Experienced in directing employees and customers on the pertinent task to meet project implementation deadlines. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Overview

42
42
years of professional experience
1
1
Certification

Work History

Mgr II Field Implementation

Ricoh USA, Inc.
04.2017 - Current
  • Responsible for managing the implementation of on-site managed services contracts, to include net new, expansions and renewal contracts.
  • Managed project plans from inception to completion. Monitoring risk and issues to ensure mitigation.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
  • Accomplished multiple tasks within established timeframes.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Field Operations Mgr. - Managed Services

IKON Office Solutions, Ricoh USA, Inc.
02.2013 - 03.2017
  • Chose to move into this role when the Sr. Manager Finance role was eliminated to be closer to customer relationships and working directly with staff in the field.
  • Responsible for inspecting on-site managed service site for adherence to Ricoh's Service Excellence Methodology.
  • Supported the implementation of new and expansion on-site contracts working directly on managed services operational management.
  • Worked with the Area Director - MS on the area certification, site remediation needs and special projects.
  • Support the operational management on staffing sites as needed,

Sr. Manager Finance

Ricoh USA, Inc.
01.2011 - 01.2013
  • Supported the District Director of Finance for the South Atlantic District.
  • Focus was on forecasting, overall financial management and oversight of managed services on-site financial performance.
  • I was the primary reviewer and initial approver of on-site managed services pricing tools for the district.

Director of Finance

Ricoh USA, Inc.
05.2011 - 10.2011
  • For the Western Carolinas Coastal Georgia market. In this role for a short period as market consolidation began and had to move into the Sr. Manager Finance role.
  • Responsible for revenue and cost forecasting, large deal review and approval with sales leaders in the market.
  • Reduced overhead costs by identifying inefficiencies and implementing targeted cost-saving measures across various departments.
  • Developed accurate monthly forecasts using historical data trends combined with current market conditions for enhanced decision-making capabilities.
  • Set clear departmental objectives and developed effective strategies to achieve targeted goals.
  • Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
  • Analyzed financial statements against forecasts to prepare high-level variance analysis.

Area Operations Mgr. - Managed Services

Ricoh USA, Inc.
02.2002 - 04.2011
  • Responsible for $16M annual revenue and $3.3M annual profit plan for the Carolinas area on-site managed services.
  • Ultimately responsible for contract, human resource and financial compliance. Including forecast and p&l management.
  • Prepared and implemented annual business plans,
  • Reviewed pricing models and solutions for new contracts.
  • Responsible for managing the implementation of new, expansion and renewal contracts.

VP of Finance - Charlotte Marketplace

IKON Office Solutions (acquired By Ricoh USA)
02.2001 - 02.2002
  • Managed financial, operational and human resources to optimize business performance.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Analyzed financial statements against forecasts to prepare high-level variance analysis.
  • Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
  • Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
  • Oversaw preparation of annual budgets, incorporating input from department heads to align resources with organizational priorities.
  • Managed multimillion-dollar budgets for optimal resource allocation and financial success.

Operations Manager

IKON Office Solutions (acquired By Ricoh USA)
10.1998 - 02.2001
  • Responsible for managing office support staff and order process staff of 5, functions prior to centralization of those services.
  • Worked directly with marketplace leadership to support sales, finance and logistics for the Charlotte market area.
  • Transitioned and closed local warehouse operation in Charlotte to a shared facility in Greenville, SC.


Finance Marketing Specialist

IKON Office Solutions (acquired By Ricoh USA)
09.1996 - 10.1998
  • Continually exceeded target of 75% sales leased,
  • Implemented a leasing handbook for sales reps.
  • Created training materials for on boarding new sales reps for leasing.
  • Selected as a lead to teach leasing skills and programs to new sales reps at the Norcross training facility

Various Sales and Administrative Back Office Roles

Xerox Inc.
06.1982 - 08.1996
  • Various sales roles; geographic territory, assigned accounts, rural area agents and high volume specialist.
  • Various back office roles; credit / collections, order management, inventory management and equipment scheduling.
  • Marketing support role providing sales reps territory and customer focus data to maximize sale efforts.

Education

Bachelor of Arts - Business Administration

University of North Carolina At Charlotte
Charlotte, NC
05.1981

Skills

  • Operations Management
  • Financial Management
  • Complex Problem-Solving
  • Team Leadership
  • Time Management
  • Staff Training and Development
  • Cross-Functional Teamwork
  • Project Management
  • Expectation setting
  • Adaptability
  • Written Communication
  • Multitasking

Accomplishments

  • Consistently attained attained excellent ratings on contract implementations per customer ratings on Ricoh Service Excellence, Executive Site Audit.
  • Member of the Ricoh Generational Council for (3) years.
  • Participated as a mentor in the Ricoh Emerging Leader Program on multiple occasions.
  • Lead Field Implementation Mgr, on the JLL-IBM net new implementation.
  • 2002 Market Place of the Year, IKON Managed Services, South Region
  • 1997 Presidents Club - Operations Mgr., KON Office Solutions
  • 1993 Presidents Club - Area Agent Mgr., Xerox Inc.
  • 1989 Par Club - Marketing Rep., Xerox Inc.


Certification

Mail Design Professional - 11/2016


Timeline

Mgr II Field Implementation

Ricoh USA, Inc.
04.2017 - Current

Field Operations Mgr. - Managed Services

IKON Office Solutions, Ricoh USA, Inc.
02.2013 - 03.2017

Director of Finance

Ricoh USA, Inc.
05.2011 - 10.2011

Sr. Manager Finance

Ricoh USA, Inc.
01.2011 - 01.2013

Area Operations Mgr. - Managed Services

Ricoh USA, Inc.
02.2002 - 04.2011

VP of Finance - Charlotte Marketplace

IKON Office Solutions (acquired By Ricoh USA)
02.2001 - 02.2002

Operations Manager

IKON Office Solutions (acquired By Ricoh USA)
10.1998 - 02.2001

Finance Marketing Specialist

IKON Office Solutions (acquired By Ricoh USA)
09.1996 - 10.1998

Various Sales and Administrative Back Office Roles

Xerox Inc.
06.1982 - 08.1996

Bachelor of Arts - Business Administration

University of North Carolina At Charlotte

Similar Profiles

CREATE PROFILE
James Thompson