James Thompson
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Operator
Utah Transit Authority
05.2023 - Current
- Achieved high leveles of customer satisfaction with consistent professionalism to ensure customer satisfaction.
- Supported management in achieving goals and safety requirements and stradegies
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Consistently met or exceeded performance targets while maintaining strict adherence to safety
Assistant Director
Hossana Marketing
01.2021 - 03.2023
- Mentored junior team members, fostering professional development within the organization.
- Evaluated competitor activity to inform strategic decision-making within the marketing department.
- Deployed well-coordinated campaigns, events and public relations strategies to promote brand.
- Developed and implemented successful marketing strategies to increase brand visibility and sales performance.
Assistant Director
Limitless Consultant
08.2017 - 11.2020
- Evaluated competitor activity to inform strategic decision-making within the marketing department.
- Built strong relationships with industry professionals and influencers.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Manager
Keith Thompson's Professional Detailing
01.2001 - 03.2016
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Education
High School Diploma -
Northshore High School
West Palm Beach, FL05.1984
Skills
- Problem-Solving
- Staff Management
- Customer Service
- Data Entry
- Teamwork and Collaboration
- Work Scheduling
- Attention to Detail
- Effective Communication
- Efficient multitasking
- Continuous Improvement
- Teamwork and Coordination
Certification
CDL Class B License
Sports, cooking, community engagement
Peer Support Specialist for those who are exsperiencing Mental Health Challenges.
Timeline
Operator
Utah Transit Authority
05.2023 - Current
Assistant Director
Hossana Marketing
01.2021 - 03.2023
Assistant Director
Limitless Consultant
08.2017 - 11.2020
Manager
Keith Thompson's Professional Detailing
01.2001 - 03.2016
High School Diploma -
Northshore High School