James Thompson
Houston,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Brinks Global Services
Houston, TX
08.2021 - Current
- Detail-oriented and professional Customer Service Representative with experience in interpreting complex documents, such as police and accident reports. Proficient in routine correspondence, detailed report writing, and maintaining a confident telephone presence. Adept at providing constructive feedback and skilled in Microsoft Word, Excel, and typing at 40 wpm. Seeking to leverage these skills to contribute to a dynamic team.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Administrative Assistant
Working Solutions
Houston, TX
01.2018 - 07.2021
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Created travel arrangements for senior managers according to their requirements.
Education
Associate of Business Administration - Business Administration
Texas A&M University
College Station, TX07-2004
Skills
- Paperwork Processing
- Information Security
- Consultative Sales
- Report Generation
- Call Management
- Data Entry
Custom
Skills
- Office Administration: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), scheduling, and record-keeping.
- Communication: Strong verbal and written communication skills, with experience in customer service and professional correspondence.
- Financial Management: Basic understanding of financial statements, budgeting, and expense tracking.
- Marketing: Knowledge of marketing principles, social media management, and promotional strategies.
- Analytical Thinking: Ability to analyze data, identify trends, and make data-driven decisions.
Timeline
Customer Service Representative
Brinks Global Services
08.2021 - Current
Administrative Assistant
Working Solutions
01.2018 - 07.2021
Associate of Business Administration - Business Administration
Texas A&M University