James Thompson
F&B manager
Amarillo,TX
Summary
Experienced manager with a strong background in leadership and operations management. Proven ability to foster teamwork and cultivate a positive work environment. Committed to driving organizational growth and achieving strategic objectives. Demonstrated success in optimizing processes and enhancing team performance.
Overview
25
25
years of professional experience
Work History
F&B Manager
Embassy Suites
Amarillo, Texas
2017.11 - Current
- Managed daily operations of food and beverage services.
- Trained and supervised staff on service standards and procedures.
- Developed menus in collaboration with culinary team and vendors.
- Ensured compliance with health, safety, and hygiene regulations.
- Coordinated events and banquets, overseeing setup and execution.
- Monitored inventory levels to maintain adequate supplies for operations.
- Collaborated with marketing to promote special events and dining offerings.
- Performed administrative tasks such as payroll processing, ordering supplies.
- Resolved customer complaints in a timely manner.
- Supervised catering operations for large events including weddings, corporate functions.
- Scheduled staff shifts based on anticipated business volume and needs of the restaurant.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained new employees to perform duties.
- Delegated work to staff, setting priorities and goals.
- Coached staff on strategies to enhance performance and improve customer relations.
Server and bartender
La Bella Pizzeria
Chula Vista, California
2009.08 - 2017.09
- Provided attentive service to guests in a fast-paced dining environment.
- Took orders and communicated special requests to the kitchen staff.
- Maintained cleanliness of dining area and ensured compliance with health standards.
- Processed payments accurately using point-of-sale systems for guest transactions.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
Room Service Supervisor
Hyatt Hotels Corp
San Diego, California
2001.01 - 2009.08
- Coordinated delivery of food and beverages to guest rooms.
- Managed staff schedules and assigned tasks for efficient service.
- Trained new employees on room service standards and procedures.
- Handled guest inquiries and resolved service issues promptly.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Maintained inventory of room service supplies and equipment regularly.
- Resolved customer complaints in a professional manner.
- Completed many guest orders by phone daily.
- Conducted weekly meetings with team members to discuss performance goals and objectives.
- Maintained inventory levels for all items used by room service department.
- Performed daily inspections of equipment to ensure it was clean and properly functioning.
- Provided guidance to staff members regarding safety regulations and procedures.
- Supervised and trained room service staff to ensure proper customer service.
Education
High School Diploma -
Hilltop High School
Chula Vista, CA2001-06
Skills
- Menu development
- Staff training
- Health compliance
- Event coordination
- Inventory management
- Customer relationship management
- Payroll administration
- Conflict resolution
- Team leadership
- Performance coaching
- Food presentation
- Beverage preparation
- Staff scheduling
- Allergy awareness
- Supply ordering
- Coaching and mentoring
- Team collaboration
- Leadership skills
- Operations management
- Hospitality management
- Money handling
- Vendor relations
- Liquor law compliance
- Sexual harassment training
- Cybersecurity awareness
- Sex trafficking prevention
- Active shooter preparedness
- TABC certification
- Food handler certification
Accomplishments
Board of excellence. Hyatt hotels. 2002
References
References available upon request.
Timeline
F&B Manager
Embassy Suites
2017.11 - Current
Server and bartender
La Bella Pizzeria
2009.08 - 2017.09
Room Service Supervisor
Hyatt Hotels Corp
2001.01 - 2009.08
High School Diploma -
Hilltop High School