James Thorp
Mertzon,TX
Summary
Dynamic and results-driven Owner/Operator Truck Driver with extensive experience at Thorp Brothers Trucking LLC. Proven track record in enhancing customer satisfaction through exceptional service and efficient operations. Skilled in DOT compliance and vehicle maintenance, leveraging strong critical thinking to minimize downtime and maximize revenue through strategic client relationships.
Overview
50
50
years of professional experience
Work History
Owner/Operator Truck Driver
Thorp Brothers Trucking LLC.
Mertzon, TX
10.2024 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
- Dropped and hooked trailers and changed configuration of equipment.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Reduced downtime due to mechanical issues by quickly identifying problems and coordinating repairs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Boosted customer satisfaction by ensuring timely and accurate deliveries, maintaining open communication with clients.
- Maximized payload capacity while adhering to legal weight restrictions through careful selection of cargo assignments.
- Increased revenue by strategically expanding client base and negotiating favorable contract terms.
Owner
Tom Thorp Transports
Mertzon, TX
06.1975 - 10.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
- Dropped and hooked trailers and changed configuration of equipment.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Reduced downtime due to mechanical issues by quickly identifying problems and coordinating repairs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Boosted customer satisfaction by ensuring timely and accurate deliveries, maintaining open communication with clients.
- Maximized payload capacity while adhering to legal weight restrictions through careful selection of cargo assignments.
- Increased revenue by strategically expanding client base and negotiating favorable contract terms.
Skills
- DOT compliance
- Professionalism and work ethic
- Safe driving practices
- Safety compliance
- Self-motivation and discipline
- Truck loading and unloading
- Accident prevention strategies
- Logbook management
- Vehicle inspection
- Load security
- Vehicle maintenance
- Load securing proficiency
- Critical thinking capacity
- Preventive Maintenance
Timeline
Owner/Operator Truck Driver
Thorp Brothers Trucking LLC.
10.2024 - Current
Owner
Tom Thorp Transports
06.1975 - 10.2024