Summary
Overview
Work History
Education
Skills
Golf, Running marathons, Triathlons
Timeline
Generic

James Tice

San Jose,CA

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

26
26
years of professional experience

Work History

Sr. Lead Software QA Developer

Mitel Incorporated
10.2017 - 10.2022
  • Collaborated with development teams to ensure the software development life cycle was executed in accordance with quality assurance procedures
  • Discussed issues with team members to provide resolution and apply best practices.


  • Led the design, implementation, and maintenance of the automation test framework using automated tools in-house and 3rd party
  • Developed and executed performance testing strategies for multiple software releases to measure system responsiveness, resource usage, and stability.
  • Analyzed test results, identified performance issues, and recommended appropriate solutions to the development team.

Performance Scalability Engineer

ShoreTel Incorporated
12.2010 - 06.2017
  • Developed and executed performance testing strategies for multiple software releases to measure system responsiveness, resource usage, and stability.


  • Analyzed test results, identified performance issues, and recommended appropriate solutions to the development team.


  • Conducted load testing and stress testing to evaluate system performance under different scenarios and identified critical load thresholds.


  • Build a test bed to simulate real live contact scenarios for load test measurements and scalability

Test Engineering Manager/Sr. Test Engineer

LignUp Incoroparated
01.2006 - 11.2008
  • Created comprehensive test plans, test scripts, and use cases to support testing objectives.
  • Tracked test reports and failures determined by root cause data trends.
  • Reviewed, evaluated, and identified requirements for testability.
  • Developed and maintained test and evaluation strategies for testing to show operational readiness and suitability with planned project decision points.
  • Managed 3 local test engineers, and 8 outsourcing engineers in India and China

Sr. Test Engineer / Product Trainer /Technical Support Engineer

LongBoard Inc.
12.2000 - 03.2006
  • Wrote test case parameters, test scripts and automation guidelines.
  • Developed formal test plans for personal use and use by colleagues.
  • Completed regression tests of new software builds to assess performance and success of bug fixes.
  • Interoperability integration testing with multiple VOIP devices such as phones and gateways.
  • Develop training program for customers and internal new employees
  • Build first class lab for performance and regression testing

Sr. System Engineer

Nortel Networks Inc.
01.1997 - 12.2000
  • Setup Unified Communications product to show case in conference show.
  • Delivered helpdesk service and support to customers.
  • Identified software issues and handled troubleshooting to resolve quickly.
  • Technical support engineer for issues and configurations.
  • Support in pre-sales and assist with technical presenations

Education

No Degree - Computer Science

Took Programming Courses @ Golden Gate University
San Francisco
01.2000

Associate of Science - Microcomputer Technology

Mission College
Santa Clara, CA
12.1992

Skills

  • Load Tools - SIPP, JMeter, Spirent, in-house call generator
  • Network Impairment Testing - Anue, LinkTrophy
  • Platforms - Windows, Linux, VM Ware, GCP
  • Internet/Web - TCP/IP, HTTP, UDP, DNS, HP Openview, New Relic
  • Gateways - Cisco 3600, NAT, Stun, Session Border Controller
  • Enterprise and Database - MySQL, Oracle, PostGre, LDAP

Golf, Running marathons, Triathlons

I enjoy staying active playing golf, running half marathons, and small sprint triathlons. It keeps me in shape and energetic. This activities spending with family and staying active keep my life balance and healthy.

Timeline

Sr. Lead Software QA Developer

Mitel Incorporated
10.2017 - 10.2022

Performance Scalability Engineer

ShoreTel Incorporated
12.2010 - 06.2017

Test Engineering Manager/Sr. Test Engineer

LignUp Incoroparated
01.2006 - 11.2008

Sr. Test Engineer / Product Trainer /Technical Support Engineer

LongBoard Inc.
12.2000 - 03.2006

Sr. System Engineer

Nortel Networks Inc.
01.1997 - 12.2000

No Degree - Computer Science

Took Programming Courses @ Golden Gate University

Associate of Science - Microcomputer Technology

Mission College

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James Tice