Hi, I’m
James Tierney
Dover,NJ
Summary
Dynamic Product and Operations Lead at Old Navy with a proven track record in enhancing team productivity through effective training and resource management. Skilled in operational efficiency and customer relationship development, I foster a collaborative environment that drives engagement and improves performance metrics. Passionate about empowering teams to achieve excellence.
Overview
15
years of professional experience
Work History
Old Navy
Product and Operations Lead
03.2025 - Current
Job overview
- Enhanced team productivity by providing ongoing training and development opportunities.
- Managed and allocated staff and material resources to meet production goals.
- Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
Old Navy
Product and Operations Lead
01.2024 - 02.2025
Job overview
- Enhanced team productivity by providing ongoing training and development opportunities.
- Managed and allocated staff and material resources to meet production goals.
- Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
Old Navy
Retail Sales Associate
09.2023 - 01.2024
Job overview
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Harmons Face Values
Retail Assistant Manager
10.2014 - 03.2023
Job overview
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Supported retail manager by identifying and leveraging partnerships that benefited community and store.
- Collaborated with store manager to develop action plans for improving overall store performance metrics.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Enhanced customer satisfaction by effectively resolving escalated issues and providing exceptional service.
- Contributed to successful store audits by consistently adhering to company policies and procedures regarding cash handling, inventory control, and other operational processes.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
Harmons Face Values
Retail Sales Associate
08.2010 - 09.2014
Job overview
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Greeted customers and provided outstanding customer service.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Morris Hills High School Rockaway
06.2010
Skills
- Operational efficiency
- Motivational attitude
- Customer relationship development
- Customer relationship management
- Customer relations
- Staff supervision
- Management
- Teamwork
- Teamwork and collaboration
- Attention to detail
- Organizational skills
- Team collaboration
- Team leadership
- Relationship building
- Team building
- Self motivation
Timeline
Product and Operations Lead
Old Navy
03.2025 - Current
Product and Operations Lead
Old Navy
01.2024 - 02.2025
Retail Sales Associate
Old Navy
09.2023 - 01.2024
Retail Assistant Manager
Harmons Face Values
10.2014 - 03.2023
Retail Sales Associate
Harmons Face Values
08.2010 - 09.2014
Morris Hills High School
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