Professional Summary
Overview
Work History
Education
Skills
Timeline

James Tierney

Federation for Children with Special Needs
Hillsborough,NH
9
years of professional experience

Results-oriented manager and analytical problem-solver skilled in team building, leadership, and customer relations. Leverages decision-making and sound judgment to drive company success. Committed to enhancing employee engagement and performance through effective training and morale-building strategies.

Work History

Food is Medicine Manager

3 Years 3 Months
Mill City Grows | 05.2023 - Current
  • Organized and packed farm shares for 150+ households in greater Lowell, managing delivery drivers and routes to ensure timely distribution
  • Supervised, coordinated, and trained college interns and volunteers to enhance food distribution program operations
  • Built and maintains partnerships with local housing authorities to provide food to underserved communities throughout Lowell
  • Developed nutrition assistance program with health insurance providers, increasing participation and access to local produce
  • Administers weekly medical claims billing using Hyphen and WellSense Health Plan to support claim reimbursements to access healthy foods
  • Advocates for food benefits in local and state coalitions and community groups, including the Make Hunger History Coalition, Food is Medicine Massachusetts, and the Lowell Community Health Outreach Program Planning Committee

Volunteer Special Education Surrogate Parent

4 Years
Federation for Children with Special Needs | 08.2022 - Current
  • Advocated for the educational, physical, and mental health needs of children experiencing emotional impairment while volunteering for children in Massachusetts foster care.
  • Self-motivated, with a strong sense of personal responsibility.
  • Thrived in fast-paced environments, adapting quickly to changing needs and challenges.
  • Collaborated with team members and worked independently to develop individualized strategies for supporting children.

ABA Clinical Associate

3 Years 8 Months
Family Perspectives Incorporated | 07.2019 - 03.2023
  • Delivered one-on-one behaviorally-informed interventions to children and adolescents with autism spectrum disorder (ASD)
  • Implemented individualized behavioral treatment plans per health insurance requirements, conducting daily responses, data collection, and graphing to track progress
  • Coached new hires on client needs and treatment strategies, providing guidance on executing child-specific programs effectively

Health Advocate / Patient Care Coordinator

5 Months
Eleanor Health | 06.2022 - 11.2022
  • Conducted clinical assessments for mental and physical health concerns, including PHQ-9, GAD-7, and Recovery Capital
  • Conducted clinical assessments for mental and physical health concerns, utilizing PHQ-9, GAD-7, and Recovery Capital to inform care decisions
  • Coordinated with insurance companies on billing requirements, ensuring compliance and continuity of health services for underserved individuals
  • Researched and identified community resources for food, clothing, housing, and transportation to enhance support for clients

Education and Service Coordinator

10 Months
Eliot Community Human Services | 08.2021 - 06.2022
  • Ensured educational stability and continuity of care for children in out-of-home placements by advising and coordinating community resources with the Massachusetts DCF
  • Liaised with local school district administrators, clinicians, and DCF providers to assess ongoing needs of individual children through regular communication
  • Administered case management and referral process in Virtual Gateway, activating referrals and updating data for over 100 students
  • Conducted emergency placement searches and intake for at-risk out-of-home children requiring immediate care

Shift Leader / Manager

4 Years 11 Months
Starbucks | 03.2017 - 02.2022
  • Oversaw daily operations, ensuring compliance with company standards and policies.
  • Conducted safe counts to ensure accurate cash management procedures, till audits, and till activity to meet all financial compliance standards
  • Increased staff competencies by providing ongoing training to over 20 baristas, trainers, and shift leaders.
  • Managed inventory levels, coordinating stock replenishment to meet customer demand.
  • Conducted safe counts to ensure accurate cash management procedures., till audits, and till activity to meet all financial compliance standards

Behavioral Technician / Teaching Assistant

9 Months
Oak Middle School | 11.2020 - 08.2021
  • Implemented individualized behavior intervention plans to support student development.
  • Collaborated with educators to create inclusive classroom environments for diverse learners.
  • Trained and mentored new staff on behavioral management techniques and best practices.
  • Met state standard student IEP and 504 accommodations for various students throughout the school.

Education

Master's of Social Work

University of New England | Online | 08-2026

GPA: 4.0

Bachelor of Arts - Psychology

Southern New Hampshire University | Online | 02-2019
  • President's List
  • GPA: 4.0

Skills

Trauma-Informed Care
Project management
Community and Donor outreach
CRM management
Leadership
Staff development
Problem-solving
Time management
Communication skills
Relationship building
Budget Management
Attention to detail
Cultural Humility
Positive attitude

Timeline

Food is Medicine Manager

Mill City Grows
05.2023 - CurrentRead More

Volunteer Special Education Surrogate Parent

Federation for Children with Special Needs
08.2022 - CurrentRead More

Health Advocate / Patient Care Coordinator

Eleanor Health
06.2022 - 11.2022Read More

Education and Service Coordinator

Eliot Community Human Services
08.2021 - 06.2022Read More

Behavioral Technician / Teaching Assistant

Oak Middle School
11.2020 - 08.2021Read More

ABA Clinical Associate

Family Perspectives Incorporated
07.2019 - 03.2023Read More

Shift Leader / Manager

Starbucks
03.2017 - 02.2022Read More

University of New England

Master's of Social Work
Read More

Southern New Hampshire University

Bachelor of Arts from Psychology
Read More
James Tierney