Results-oriented manager and analytical problem-solver skilled in team building, leadership, and customer relations. Leverages decision-making and sound judgment to drive company success. Committed to enhancing employee engagement and performance through effective training and morale-building strategies.
Work History
Food is Medicine Manager
3 Years 3 Months
Mill City Grows | 05.2023 - Current
Organized and packed farm shares for 150+ households in greater Lowell, managing delivery drivers and routes to ensure timely distribution
Supervised, coordinated, and trained college interns and volunteers to enhance food distribution program operations
Built and maintains partnerships with local housing authorities to provide food to underserved communities throughout Lowell
Developed nutrition assistance program with health insurance providers, increasing participation and access to local produce
Administers weekly medical claims billing using Hyphen and WellSense Health Plan to support claim reimbursements to access healthy foods
Advocates for food benefits in local and state coalitions and community groups, including the Make Hunger History Coalition, Food is Medicine Massachusetts, and the Lowell Community Health Outreach Program Planning Committee
Volunteer Special Education Surrogate Parent
4 Years
Federation for Children with Special Needs | 08.2022 - Current
Advocated for the educational, physical, and mental health needs of children experiencing emotional impairment while volunteering for children in Massachusetts foster care.
Self-motivated, with a strong sense of personal responsibility.
Thrived in fast-paced environments, adapting quickly to changing needs and challenges.
Collaborated with team members and worked independently to develop individualized strategies for supporting children.
ABA Clinical Associate
3 Years 8 Months
Family Perspectives Incorporated | 07.2019 - 03.2023
Delivered one-on-one behaviorally-informed interventions to children and adolescents with autism spectrum disorder (ASD)
Implemented individualized behavioral treatment plans per health insurance requirements, conducting daily responses, data collection, and graphing to track progress
Coached new hires on client needs and treatment strategies, providing guidance on executing child-specific programs effectively
Health Advocate / Patient Care Coordinator
5 Months
Eleanor Health | 06.2022 - 11.2022
Conducted clinical assessments for mental and physical health concerns, including PHQ-9, GAD-7, and Recovery Capital
Conducted clinical assessments for mental and physical health concerns, utilizing PHQ-9, GAD-7, and Recovery Capital to inform care decisions
Coordinated with insurance companies on billing requirements, ensuring compliance and continuity of health services for underserved individuals
Researched and identified community resources for food, clothing, housing, and transportation to enhance support for clients
Education and Service Coordinator
10 Months
Eliot Community Human Services | 08.2021 - 06.2022
Ensured educational stability and continuity of care for children in out-of-home placements by advising and coordinating community resources with the Massachusetts DCF
Liaised with local school district administrators, clinicians, and DCF providers to assess ongoing needs of individual children through regular communication
Administered case management and referral process in Virtual Gateway, activating referrals and updating data for over 100 students
Conducted emergency placement searches and intake for at-risk out-of-home children requiring immediate care
Shift Leader / Manager
4 Years 11 Months
Starbucks | 03.2017 - 02.2022
Oversaw daily operations, ensuring compliance with company standards and policies.
Conducted safe counts to ensure accurate cash management procedures, till audits, and till activity to meet all financial compliance standards
Increased staff competencies by providing ongoing training to over 20 baristas, trainers, and shift leaders.
Managed inventory levels, coordinating stock replenishment to meet customer demand.
Conducted safe counts to ensure accurate cash management procedures., till audits, and till activity to meet all financial compliance standards
Behavioral Technician / Teaching Assistant
9 Months
Oak Middle School | 11.2020 - 08.2021
Implemented individualized behavior intervention plans to support student development.
Collaborated with educators to create inclusive classroom environments for diverse learners.
Trained and mentored new staff on behavioral management techniques and best practices.
Met state standard student IEP and 504 accommodations for various students throughout the school.
Education
Master's of Social Work
University of New England | Online | 08-2026
GPA: 4.0
Bachelor of Arts - Psychology
Southern New Hampshire University | Online | 02-2019
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