James Tipps
Grand Prairie,TX
Summary
Customer Service Specialist with proven ability to prioritize and multi-task in high-pressure environments. Expertise in resolving escalated customer issues and achieving team objectives. Strong rapport-building skills with clients, contributing to enhanced customer satisfaction and business growth. Results-driven professional with a commitment to fostering partnerships and driving company success.
Overview
20
20
years of professional experience
Work History
Patient Care Technician
Ophthalmology Surgery Center of Dallas
Dallas, TX
08.2014 - 08.2025
- Conducted regular safety rounds to maintain a secure environment for patients.
- Instructed new employees on proper daily task techniques to ensure consistency in care.
- Ensured proper maintenance and sterilization of all medical equipment to uphold safety standards.
- Participated in quality improvement activities to enhance departmental performance.
- Provided direct patient care and support to healthcare team members as needed.
- Assisted with patient transfers to enhance mobility and comfort during procedures.
- Organized supplies to maintain adequate stock levels throughout shifts.
- Managed multiple tasks concurrently while maintaining keen attention to detail.
Senior POS Coordinator/Team Leader
Sally Beauty Holdings Inc.
Denton, TX
05.2008 - 08.2014
- Troubleshot and updated software at office locations and Sally Beauty sites.
- Conducted training sessions to enhance agent skills and knowledge.
- Provided leadership support to team members in software troubleshooting efforts.
Cashier/Retail Sales Associate
Shell Gas Station
Denton, TX
05.2007 - 05.2008
- Verified legal age of customers for alcohol and tobacco purchases.
- Balanced daily transactions using computerized point-of-sale system.
- Issued receipts, refunds, credits, or change to customers accurately.
- Ensured adherence to safety regulations within store environment.
- Followed company security procedures for handling large sums of money.
Assembly Line Production Worker
Josten's
Denton, TX
03.2005 - 03.2007
- Executed assembly process for cleaning and detailing class rings and jewelry.
- Conducted quality checks to verify compliance with company standards.
- Maintained cleanliness of tools, equipment, and workstations during shifts.
Education
Some College (No Degree) - Nursing
Dallas College
Dallas, TXSkills
- Patient care and support
- Vital signs monitoring
- Equipment sterilization
- Quality improvement strategies
- Team collaboration
Timeline
Patient Care Technician
Ophthalmology Surgery Center of Dallas
08.2014 - 08.2025
Senior POS Coordinator/Team Leader
Sally Beauty Holdings Inc.
05.2008 - 08.2014
Cashier/Retail Sales Associate
Shell Gas Station
05.2007 - 05.2008
Assembly Line Production Worker
Josten's
03.2005 - 03.2007
Some College (No Degree) - Nursing
Dallas College
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