Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Tipps

Grand Prairie,TX

Summary

Customer Service Specialist with proven ability to prioritize and multi-task in high-pressure environments. Expertise in resolving escalated customer issues and achieving team objectives. Strong rapport-building skills with clients, contributing to enhanced customer satisfaction and business growth. Results-driven professional with a commitment to fostering partnerships and driving company success.

Overview

20
20
years of professional experience

Work History

Patient Care Technician

Ophthalmology Surgery Center of Dallas
Dallas, TX
08.2014 - 08.2025
  • Conducted regular safety rounds to maintain a secure environment for patients.
  • Instructed new employees on proper daily task techniques to ensure consistency in care.
  • Ensured proper maintenance and sterilization of all medical equipment to uphold safety standards.
  • Participated in quality improvement activities to enhance departmental performance.
  • Provided direct patient care and support to healthcare team members as needed.
  • Assisted with patient transfers to enhance mobility and comfort during procedures.
  • Organized supplies to maintain adequate stock levels throughout shifts.
  • Managed multiple tasks concurrently while maintaining keen attention to detail.

Senior POS Coordinator/Team Leader

Sally Beauty Holdings Inc.
Denton, TX
05.2008 - 08.2014
  • Troubleshot and updated software at office locations and Sally Beauty sites.
  • Conducted training sessions to enhance agent skills and knowledge.
  • Provided leadership support to team members in software troubleshooting efforts.

Cashier/Retail Sales Associate

Shell Gas Station
Denton, TX
05.2007 - 05.2008
  • Verified legal age of customers for alcohol and tobacco purchases.
  • Balanced daily transactions using computerized point-of-sale system.
  • Issued receipts, refunds, credits, or change to customers accurately.
  • Ensured adherence to safety regulations within store environment.
  • Followed company security procedures for handling large sums of money.

Assembly Line Production Worker

Josten's
Denton, TX
03.2005 - 03.2007
  • Executed assembly process for cleaning and detailing class rings and jewelry.
  • Conducted quality checks to verify compliance with company standards.
  • Maintained cleanliness of tools, equipment, and workstations during shifts.

Education

Some College (No Degree) - Nursing

Dallas College
Dallas, TX

Skills

  • Patient care and support
  • Vital signs monitoring
  • Equipment sterilization
  • Quality improvement strategies
  • Team collaboration

Timeline

Patient Care Technician

Ophthalmology Surgery Center of Dallas
08.2014 - 08.2025

Senior POS Coordinator/Team Leader

Sally Beauty Holdings Inc.
05.2008 - 08.2014

Cashier/Retail Sales Associate

Shell Gas Station
05.2007 - 05.2008

Assembly Line Production Worker

Josten's
03.2005 - 03.2007

Some College (No Degree) - Nursing

Dallas College