James Tobey
Saint Cloud, FL,Florida
Summary
Dynamic leader with a proven track record at Orlando Utilities Commission, enhancing operational efficiency and customer satisfaction. Accomplishments include excelling in record preparation and coaching, resulting in significant team performance improvements. Expertise in secure handling and workstation housekeeping has consistently surpassed sales goals. Committed to inspiring and innovating teams to achieve peak performance.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Receiver
Publix Distribution Center
Orlando, FL
08.2019 - Current
- Contacted transport companies and suppliers to expedite, trace, or return shipments.
- Received and verified incoming shipments for accuracy of items, quantities, and condition.
- Cleaned and organized work areas, equipment, and storage facilities as needed.
- Checked orders against invoices to ensure accuracy before releasing them from the warehouse.
Loader
Sysco Guest Supply
Orlando, FL
03.2016 - 08.2019
- Secured items in truck by strapping over protective padding.
- Assisted sorters by loading trucks with assigned packages for routes.
- Corrected pallets of damaged or mislabeled products to reduce errors and losses.
- Cleaned up spills promptly using approved cleaning agents and safely disposed of hazardous waste material.
Flooring Hub Manager
Chadwell Supply
Tampa, FL
04.2013 - 03.2016
- Assisted in developing marketing campaigns targeted at potential customers in the area.
- Organized events to promote the hub's services within the local community.
- Drove impeccable customer service and inspired team members to cultivate loyal business relationships with clientele.
- Conducted regular staff meetings to ensure team members were informed of changes in policies and procedures.
- Implemented strategies to increase revenue by expanding product offerings or opening additional locations.
- Resolved customer complaints promptly and professionally.
- Monitored customer service levels to identify areas of improvement.
- Resolved customer complaints regarding worker performance or services rendered.
- Provided leadership support to motivate employees during peak periods of activity.
- Maintained inventory levels by forecasting demand and ordering supplies accordingly.
Supervisor
Orlando Utilities Commission
Orlando, FL
04.1995 - 03.2013
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Monitored employee productivity to provide constructive feedback and coaching.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Trained new employees on company policies, job duties, and performance expectations.
- Maintained positive working relationship with fellow staff and management.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Streamlined workflow processes, reducing project completion times.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Created new strategies for improving customer service standards within the organization.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
Education
High School Diploma -
Central Catholic High School
Norwalk, CT05-1988
Associate of Arts -
Saint Leo University
Saint Leo, FLSkills
- Record preparation
- Workstation housekeeping
- Loading and unloading inventory
- Sales experience
- Cycle counting
- Coachability
- Secure handling
Affiliations
- softball
- fantasy football
Accomplishments
- receiver of month
Certification
- Forklift certification
Timeline
Receiver
Publix Distribution Center
08.2019 - Current
Loader
Sysco Guest Supply
03.2016 - 08.2019
Flooring Hub Manager
Chadwell Supply
04.2013 - 03.2016
Supervisor
Orlando Utilities Commission
04.1995 - 03.2013
- Forklift certification
High School Diploma -
Central Catholic High School
Associate of Arts -
Saint Leo University
Similar Profiles
Savannah OrtizSavannah Ortiz
Cafeteria Worker at Publix Distribution CenterCafeteria Worker at Publix Distribution Center
Gemia GraysonGemia Grayson
CDL Truck Driver at Publix Distribution CenterCDL Truck Driver at Publix Distribution Center
Michael WalkerMichael Walker
Truck Driver at Publix Distribution CenterTruck Driver at Publix Distribution Center