Summary
Overview
Work History
Education
Skills
Timeline
James Todd

James Todd

Colorado Springs,Colorado

Summary

Professional customer service representative with 10+ years experience in the customers based industry. Experience in multiple industries from customer care to sales. Apt in Apple iOS and Windows. Knowledgeable on multiple POS systems. Experience in managing multiple employees and customers at a time. I am a versatile Administrative professional. Excellent problem-solver and clear communicator with positive and upbeat personality. Creative Graphic Designer with an innovative approach to ideas and concept development.

Overview

14
14
years of professional experience

Work History

Medical Administrative Assistant

My Fibro Doctor, MMD Services PC
03.2023 - Current
  • Maintained and updated patient records for accurate, current medical histories.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Supported office staff and operational requirements with administrative tasks.
  • Conducted insurance verification and preauthorizations and managed patient charts.
  • Collaborated with healthcare professionals to maintain high-quality care across departments.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Located errors and promptly refiled rejected claims.
  • Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
  • Collected payments and applied to patient accounts.
  • Developed interpersonal skills while working with patients

Trainer

Subway
01.2021 - Current
  • Customer care
  • Open and close registers
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Cash drops
  • Promote and sell new product
  • Team management
  • Customer relation to ensure rapport and repeat business.

Waiter/Bartender

Kazoku Sushi
01.2017 - 01.2019
  • Open and closing of restaurant
  • Preparing the restaurant for exceptional customer service
  • Creating an environment that ensures productivity of employees and a smooth interaction between employees and guests
  • Knowledge of POS system and menus
  • Knowledge of drinks and drink specials
  • Team work that ensures trust and friendship with employees and guests.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Bartender

Lakewood Elks Lodge
01.2015 - 01.2017
  • Opening and closing of facility
  • Opening and closing of cash register and credit card batch’s
  • Knowledge of drinks
  • Customer rapport to ensure a clients satisfaction
  • Cleanliness of bar top and surrounding tables
  • Inventory checklist
  • Ordering of inventory to ensure that clients are pleased
  • A open and friendly attitude
  • Self sufficient and able to work alone.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Customer Service Representative

AT&T
01.2010 - 01.2013
  • Customers service
  • Product Knowledge
  • Persuasive speaking skills
  • Knowledge of inventory
  • Proper knowledge of bills and how to break them down to ensure that the client is pleased and can walk away with no questions or concerns
  • Building rapport with clients.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

AA -

Rocky Mountain College of Art and Design, Lakewood, Colorado

Diploma - Art

Monache High School, Porteville, California
07.1997

Skills

  • Empathy and Adaptability
  • The ability to use positive language in a conversation
  • Clear communication skills
  • Taking of responsibility
  • Friendly competitive attitude
  • Team player
  • Multi-Line Phone Systems
  • Patient Flow Management
  • Workflow Coordination
  • Patient Scheduling
  • File Maintenance
  • Attention to Detail

Timeline

Medical Administrative Assistant - My Fibro Doctor, MMD Services PC
03.2023 - Current
Trainer - Subway
01.2021 - Current
Waiter/Bartender - Kazoku Sushi
01.2017 - 01.2019
Bartender - Lakewood Elks Lodge
01.2015 - 01.2017
Customer Service Representative - AT&T
01.2010 - 01.2013
Rocky Mountain College of Art and Design - AA,
Monache High School - Diploma, Art

Similar Profiles

CREATE PROFILE
James Todd