Point off sales (POS) Systems / Reservation software
15 Years of experience in restaurant Industry
James A Torok
Restaurant Consultant
Palm Bay,FL
Summary
Key Skill Areas
Sales and Marketing Management Organization Construction Relationship Building Problem Solving Detail Oriented Negotiation of Contract Menu and Recipe Creation Business professional skilled in strategic planning, financial oversight, and operational management. Proven ability to drive growth through effective leadership, team collaboration, and focus on achieving results. Expertise in stakeholder communication, problem-solving, and adapting to evolving business needs. Known for reliability and strong commitment to organizational success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
Work History
Co-Owner/Dir of Operations
J and R Solar Ventures
11.2014 - 03.2025
- Trained, mentored, and led team of 50 professional marketing reps in NM, TX, and CA
- Developed training manual for company use
- Built strong relationships with all suppliers and installers
- Prepared proposals for reps and contracts for all completed sales
- Assisted reps via Zoom with customers, to close sales
- Resolved any conflicts between customers and reps
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Mentored employees to improve work performance, promoting professional development and growth within the company.
- Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
- Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.
- Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
- Implemented regular performance reviews for staff members to address concerns proactively and provide constructive feedback for continuous improvement.
- Optimized inventory management systems for streamlined ordering processes and reduced waste levels.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Chief Operating Officer
Desai Holdings LTD/Dhiraj Investments
12.2007 - 03.2014
- Multi-Property and Hotel Operations
- Redefined organizational structure to combine, streamline, and delineate necessary functions
- Increased bottom line profits using various strategies while working closely with ownership
- Oversaw day to day operations while managing a 60 employee organization
- Met all business goals while increasing sales by 18%
- Monitored and analyzed industry trends to show opportunities for organizational growth and competitiveness
- Established strong relationships with customers, vendors, and strategic partners
Partner / General Manager
Paisano’s Italian Ristorante
08.2001 - 11.2006
- Developed budget for maximum profit
- Met with all local officials for restaurant requirements
- Menu and recipe creation
- Hired, trained, and mentored all BOH employees
- Created all procedural manuals
- Created relationships with all vendors and suppliers and closed with them to keep costs within budget
- Developed relationships with customers, making them feel welcome and assuring their return visits, bringing their friends to enjoy the ambiance
- Worked closely with FOH management to establish positive and effective communication among all staff members, reducing miscommunications and meeting all deadlines
- Networked with other professionals and organizations to expand contacts and opportunities.
- Monitored partner performance and provided feedback on areas of improvement.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Spearheaded negotiations with key partners, significantly enhancing collaboration and achieving mutual business goals.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Chief Operations Officer
Binion’s Horseshoe Casino and Hotel
01.1994 - 06.2001
- Hired to help ownership determine why the business was struggling financially and to assist in the sale of the business
- Worked closely with Executive Chef to hire new staff after determining existing staff was removing food
- Oversaw accounts payable and receivable to track income and expenditures, which allowed company to determine where missing funds were going
- Implemented cost reduction initiatives and process improvements to perfect efficiency and productivity
- Developed future financial plans to inform critical decision-making related to spending cuts, right-sizing labor force and timing planned business investments
- Assured company’s statutory state and federal compliance and supplied quantitative financial information
- Assisted ownership with contract negotiations for sale of business, resulting in profitable outcome for Binion family
- Streamlined operations by implementing process improvements and optimizing resource allocation.
- Championed a culture of continuous improvement, fostering collaboration between departments for optimal operational results.
- Boosted employee satisfaction and retention through effective communication, training programs, and performance incentives.
- Formulated analysis assessments to make informed decisions on proposed projects.
Education
BBA - Business Operations
University of Georgia
Bachelor of Arts - Culinary Arts
San Diego School of Culinary Arts
San Diego, CABachelors of Theology - undefined
Pacific NW Christian College
Skills
- Business Planning
- Team Oversight
- Customer Relations
- Coaching and Mentoring
- Staff Management
- Staff Hiring
- Talent Development
- Finance and Accounting Operations
- Employee Motivation and Performance
Software
Payroll solution / Scheduling software
Time tracking or time clock
Human resource Management software
Inventory management software / Restaurant website
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Professional Working
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Co-Owner/Dir of Operations
J and R Solar Ventures
11.2014 - 03.2025
Chief Operating Officer
Desai Holdings LTD/Dhiraj Investments
12.2007 - 03.2014
Partner / General Manager
Paisano’s Italian Ristorante
08.2001 - 11.2006
Chief Operations Officer
Binion’s Horseshoe Casino and Hotel
01.1994 - 06.2001
BBA - Business Operations
University of Georgia
Bachelors of Theology - undefined
Pacific NW Christian College
Bachelor of Arts - Culinary Arts
San Diego School of Culinary Arts
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 40 staff members.
- Documented and resolved employee conflicts which led to 100% on time employee login and team work.
- Collaborated with team of 55 staff members in the development of 90% increase in customer satisfaction.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved 100% through effectively helping with employee team work.
- Collaborated with team of 55 staff members in the development of new staff schedules.
- Supervised team of [Number] staff members.
- Collaborated with team of [Number] in the development of [Project name].
- Documented and resolved [Issue] which led to [Results].
Interests
Providing expertise and guidance in various areas to improve operations, increase profits, and long-term success
Team Building, Staff Training, Proper Etiquette of Serving Customers,
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteImportant To Me
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