Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

James Tower

Niagara Falls

Summary

Accomplished Technology Associate with expertise in computer security and operational efficiency, honed at Niagara Falls City School District. Proven leader in task delegation and policy enforcement, enhancing classroom technology integration. Successfully managed a team of 10 at Hobby Lobby, ensuring exceptional customer service and quality control. Skilled in innovative problem-solving and project management.

Overview

10
10
years of professional experience

Work History

Technology Associate

Niagara Falls City School District
Niagara Falls
01.2025 - Current
  • Assist teachers with technology issues based on the ticketing system of importance.
  • Provided technical support during district-wide events and presentations.
  • Collaborated with other departments to incorporate technology into the classroom.
  • Assist on the project of imaging devices to Windows 11, removing, renaming, and imaging in SCCM and AD.
  • Follow advice under department lead to assist with new project, such as upgrading to windows 11, introduction of iPads into school system, etc.

Frame Shop Manager

Hobby Lobby
Niagara Falls
08.2015 - Current
  • Prepared estimates for custom framing projects according to customer requirements.
  • Processed orders from start to finish, including cutting mats, mounting artwork and photos into frames, attaching hardware.
  • Performed quality control checks to ensure that each frame was completed correctly and met customer specifications.
  • Resolved customer complaints in a timely manner while maintaining professionalism.

Store Operations Lead

Hobby Lobby
Rome
03.2024 - 04.2024
  • Provided training for new employees on product knowledge, customer service techniques, and store policies.
  • Performed regular maintenance checks on equipment to ensure proper functioning.
  • Managed a team of 10 store associates, ensuring quality customer service and efficient operations.

Education

Bachelor of Science - Computer Information Sciences

Niagara University
Niagara Falls, NY
12-2022

Associate of Applied Science - Computer Science

Niagara County Community College
Sanborn, NY
12-2019

Skills

  • Policy Enforcement
  • Operational Efficiency
  • Store maintenance
  • Task Delegation
  • Stock management
  • Computer Security
  • Outstanding computer proficiency
  • Computer system maintenance
  • Rule knowledge
  • Design principles
  • Product Inspection

Education and Training

other,other

Timeline

Technology Associate

Niagara Falls City School District
01.2025 - Current

Store Operations Lead

Hobby Lobby
03.2024 - 04.2024

Frame Shop Manager

Hobby Lobby
08.2015 - Current

Bachelor of Science - Computer Information Sciences

Niagara University

Associate of Applied Science - Computer Science

Niagara County Community College

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